Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Springfield

St.Louis

Summary

Dynamic sales associate with a proven track record at Spectrum Brands, excelling in customer service and problem-solving. Skilled in upselling and building lasting relationships, I consistently exceed sales goals while maintaining a positive and professional demeanor. Committed to enhancing customer experiences and fostering loyalty through effective communication and service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Associate

Spectrum Brands
04.2025 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Built relationships with customers to encourage repeat business.

CDS

Deer Valley Home Health
04.2013 - Current
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Followed nutritional plans to prepare optimal meals.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Patient Care Associater (pharmacy)

Express Scripts Pharmacy
06.2019 - 09.2024
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Education

Associate of Arts - Hospitality Management (hotel And Restaurant)

Saint Louis Community College @ Forest Park
St. Louis, MO

Technical Certification - CNC Operator

Metropolitan Educational Center
09-2009

Skills

  • Upselling
  • Exceeds sales goals
  • Positive and professional
  • Written and oral communication skills
  • Customer service
  • Problem-solving
  • Fraud detection

Certification

  • Certified Pharmacy Technician
  • Knowledge of FDCPA
  • Forklift Certification

Timeline

Sales Associate

Spectrum Brands
04.2025 - Current

Patient Care Associater (pharmacy)

Express Scripts Pharmacy
06.2019 - 09.2024

CDS

Deer Valley Home Health
04.2013 - Current

Associate of Arts - Hospitality Management (hotel And Restaurant)

Saint Louis Community College @ Forest Park

Technical Certification - CNC Operator

Metropolitan Educational Center

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Natalie Springfield