NATALIE PALMAS
Kansas City
Summary
Detail-oriented professional with strong skills in effective communication and customer service. Experienced in appointment scheduling and HIPAA compliance, dedicated to enhancing patient care and ensuring efficient operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Appointment Clerk
R & L Carriers
Kansas City
04.2025 - Current
- Scheduled appointments for freight pickups and deliveries efficiently.
- Managed customer inquiries regarding shipping and scheduling processes.
- Coordinated with drivers to confirm availability and routing details.
- Collaborated with dispatch teams to optimize scheduling efficiency.
- Resolved customer complaints in a professional manner.
Student Medical Assistant
Saint Lukes Multispecialty Clinic
Blue Springs
05.2024 - 02.2025
- Maintained cleanliness of exam rooms between patients and restocked supplies as needed.
- Prepared examination rooms before patient visits; ensured all instruments were sterilized properly.
- Utilized EMR system to document patient visits, lab results, and other pertinent information.
- Followed HIPAA regulations for handling confidential patient information.
- Built positive relationships with patients through effective communication skills.
- Administered injections per provider instructions; monitored patients' responses during injections.
- Obtained medical information and measured vital signs, weight, and height.
- Showed patients to examination rooms and prepared for physician.
Manufacturing Associate
International Paper
North Kansas City
09.2023 - 02.2024
- Organized work area for maximum efficiency and maintained cleanliness at all times.
- Practiced safe work habits by adhering to safety procedures and guidelines.
- Built quality products by following production instructions, operating machinery, and adhering to safety regulations.
Customer Service Associate
Walgreens
Gladestone
01.2023 - 07.2023
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
Education
Certification in Clinical Medical Assisting -
Wellspring Of Allied Health
Kansas CityHigh School Diploma -
Winnetonka High School
Kansas CitySkills
- HIPAA compliance
- Clinical documentation expertise
- Vital signs monitoring
- Patient care excellence
- Multitasking
- Organizational skills
- Appointment scheduling
- Effective communication
- Customer service
- Team collaboration
- Professional phone etiquette
- Office equipment
- Microsoft office
Certification
Medical Assistant Certification
Languages
Spanish, Beginner
Timeline
Appointment Clerk
R & L Carriers
04.2025 - Current
Student Medical Assistant
Saint Lukes Multispecialty Clinic
05.2024 - 02.2025
Manufacturing Associate
International Paper
09.2023 - 02.2024
Customer Service Associate
Walgreens
01.2023 - 07.2023
Certification in Clinical Medical Assisting -
Wellspring Of Allied Health
High School Diploma -
Winnetonka High School