Natalie Moran
Chesterfield
Summary
Enthusiastic professional with experience in bartending and serving, known for exceptional team collaboration, multitasking abilities, and always going above and beyond. Committed to maintaining safe service compliance while delivering a memorable customer experience through effective communication and rapport-building.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Hotshots Sports Bar
St. Charles
01.2025 - 04.2026
- Mixed and served a variety of cocktails and beverages for customers.
- Provided excellent customer service and addressed patron inquiries promptly.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Created a welcoming atmosphere by engaging with customers and building rapport.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Coordinated with security staff to manage customer issues effectively.
Server
J Gilbert's Wood-Fired Steaks & Seafood
St. Louis
01.2023 - 01.2025
- Collaborated with kitchen staff for timely food preparation and delivery.
- Maintained cleanliness of dining area and ensured proper table settings.
- Assisted guests with menu selections and recommended wine pairings.
- Processed orders efficiently using point-of-sale system.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Trained new servers on restaurant policies and service standards.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Upheld high standards of food safety and sanitation practices daily.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Promoted additional menu items or special offers during service.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Participated in regular staff meetings and training sessions to improve service standards.
- Coordinated with event planners for private dining arrangements and special events.
- Garnished dishes and beverages to enhance visual appeal for guests.
- Prepared checks, itemizing total meal costs and taxes.
Education
Bachelor of Arts - Education
UMSL
St. Louis, MO05-2028
Skills
- Mixology
- Craft cocktail preparation
- Wine and liquor expertise
- Food safety practices
- Health codes compliance
- Safe service compliance
- Cash register operation
- Point of sale systems
- Cash handling
- Food running
- Maintaining a clean bar
- Time management
- Event coordination
- New hire training
- Sales expertise
- Marketing and sales experience
- Effective communication
- Team collaboration
- Conflict resolution
- Alcohol awareness
- Engaging personality
- Outgoing personality
- Memory retention
- Highly reliable
- Able to stand for 12 hours
- Able to lift 50 lbs
- Outstanding customer service
- Wine and liquor expertise
- New hire training
Languages
Spanish
Elementary
Certification
- ServSafe
Timeline
Bartender
Hotshots Sports Bar
01.2025 - 04.2026
Server
J Gilbert's Wood-Fired Steaks & Seafood
01.2023 - 01.2025
Bachelor of Arts - Education
UMSL