Naquita Marlo
Platte City
Summary
Obtain a position where I can utilize my Admin and Client Coordinator Skills
Quality assurance professional with keen eye for detail and commitment to maintaining high standards. Extensive experience in quality control processes, ensuring adherence to industry regulations and protocols. Known for proactive problem-solving and fostering collaborative team environment focused on achieving tangible results.
Overview
16
16
years of professional experience
Work History
QC Auditor
ATS
Kansas City, MO
04.2024 - Current
- Conducted comprehensive quality audits to ensure compliance with industry standards and regulations.
- Evaluated operational processes, identifying areas for improvement in quality control practices.
- Collaborated with cross-functional teams to implement corrective actions and enhance product quality.
- Developed and maintained detailed documentation of audit findings and recommended improvements.
- Strengthened company reputation for delivering high-quality products through rigorous adherence to quality standards during audits.
Medical Receptionist
Everett Bone and Joint
03.2021 - Current
Patient Service Representative
Department of Corrections
Monroe, WA
04.2022 - 04.2024
- Assisted patients in navigating healthcare services and resources within correctional facilities.
- Managed appointment scheduling and maintained accurate patient records using electronic health record systems.
- Facilitated communication between healthcare providers and patients to ensure continuity of care.
- Trained new staff on patient service protocols and system usage, enhancing team efficiency.
- Coordinated with multidisciplinary teams to address patient needs and enhance service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
Visual Field Tech
The Everett Clinic
03.2019 - 03.2021
Admin/Client care coordinator
Massage Center of Bellevue
02.2018 - 03.2019
Retail Sales Supervisor
O’Reilly’s
03.2016 - 05.2017
Retail Sales Supervisor
Advance Auto Parts
03.2015 - 03.2016
Customer Service/ Delivery
Car Quest
06.2011 - 07.2013
Sales Representative
Olan Mills
10.2010 - 03.2011
Education
Massage Therapy
Cambridge College
05-2008
Diploma - undefined
Lake Stevens SR High
06-2006
Skills
- Great Customer Service
- Cash Handling
- Team Player
- Organized
- Answer Multi-Line Phones
- Microsoft Word & Excel
- Dependable
- Verify Insurance
- Schedule patients
- Check Patients in and out accordingly
- Creating claims and submitting them accordingly
- Creating statements for patients
- Knows Epic/Nextgen EMR systems
- Auditing techniques
- Teamwork and collaboration
- Attention to detail
Accomplishments
achieved presidents award when at Cambridge College
Timeline
QC Auditor
ATS
04.2024 - Current
Patient Service Representative
Department of Corrections
04.2022 - 04.2024
Medical Receptionist
Everett Bone and Joint
03.2021 - Current
Visual Field Tech
The Everett Clinic
03.2019 - 03.2021
Admin/Client care coordinator
Massage Center of Bellevue
02.2018 - 03.2019
Retail Sales Supervisor
O’Reilly’s
03.2016 - 05.2017
Retail Sales Supervisor
Advance Auto Parts
03.2015 - 03.2016
Customer Service/ Delivery
Car Quest
06.2011 - 07.2013
Sales Representative
Olan Mills
10.2010 - 03.2011
Diploma - undefined
Lake Stevens SR High
Massage Therapy
Cambridge College
Honors
President’s Award at Cambridge College