Naoma Riley Hall
Kansas City
Summary
Dynamic Lead Medical Assistant with extensive experience at Healient Physician Group, excelling in patient care coordination and clinical leadership. Proven ability to enhance patient outcomes through effective vital signs monitoring and compassionate communication. Skilled in electronic health records management and fostering team collaboration, ensuring a high standard of care in a fast-paced environment. I also look after three other clinics I maintain scheduling for the MAs. I also look over Collins and structure and make sure that each clinic is running smoothly and I also do audits for cholesterol. And I also make sure that I just keep the flow of the whole clinic..
Overview
6
6
years of professional experience
Work History
Lead Medical Assistant
Healient Physician Group
Kansas City, MO
03.2020 - Current
- Assisted in patient intake procedures, ensuring accurate data entry and documentation.
- Supported medical staff by preparing examination rooms and maintaining cleanliness standards.
- Coordinated scheduling for patient appointments, optimizing office workflow efficiency.
- Educated patients on treatment plans and medication instructions under supervision of healthcare providers.
- Managed inventory of medical supplies, facilitating timely reordering to prevent shortages.
- Implemented electronic health record updates, enhancing accuracy of patient information management.
- Participated in training sessions to develop skills in clinical procedures and patient care protocols.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
Education
High School Diploma - Accounting
Raytown High School
Kansas City, MO05.1995
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- Patient education and counseling
- Staff oversight
- Medical office administration
- Performance improvement
- Professionalism and ethics
- Team building and supervision
- Critical thinking
- Patient care coordination
- Conflict resolution techniques
- Inventory and supply management
- Infection control procedures
- Clinical flow management
- Electronic health records management
- CPR
- Procedure assistance
- Data entry
- Compassionate
- Professional bedside manner
- Medical terminology
- Customer service
- Prioritizing stat orders
- Chronic disease management
- Vital sign monitoring
- Patient management
- First aid
- Direct patient care
- Reliable team player
- Adaptable
- Patient scheduling
- Patient triage
- Insurance verification
- Medical office management
Timeline
Lead Medical Assistant
Healient Physician Group
03.2020 - Current
High School Diploma - Accounting
Raytown High School