Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Walter

St Louis

Summary

Manage complex release of information requests: Oversee the resolution of complex cases, ensuring compliance with legal and regulatory requirements.

  • Lead and manage teams: Manage teams or processes, providing guidance and support to ensure efficient processing of requests.
  • Ensure compliance with HIPAA and state regulations: Verify authorization and identity for release of information, ensuring compliance with privacy laws.
  • Maintain confidentiality and security: Protect sensitive patient information and ensure confidentiality and security of all patient records.
  • Perform quality checks: Ensure accuracy, completeness, and compliance with all release-of-information standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Release of Information Special

MRO
04.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Senior Escalations Agent

Enterprise Holdings
12.2011 - 04.2018
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Conducted regular performance reviews with team members to identify areas for development.
  • Piloted customer loyalty program, resulting in increased repeat business.

Alarm Monitoring Rep

Interface Security
04.2009 - 12.2011
  • Reduced false alarms through meticulous attention to detail and thorough analysis of data.
  • Demonstrated exceptional multitasking abilities by managing multiple responsibilities simultaneously without compromising quality or accuracy.
  • Participated in regular training sessions to ensure continuous improvement of skills and expertise in the field.
  • Contributed to a safer work environment by promptly identifying potential hazards or risks through diligent monitoring efforts.
  • Improved response times for critical incidents by optimizing communication protocols within the team.
  • Supported team members during challenging situations by sharing best practices or offering guidance when needed.

Education

High School Diploma -

Webster Groves High School
St Louis, MO
06-1992

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Organization and time management
  • Time management
  • Attention to detail

Certification

Notary Public, Missouri, valid until 2027

Timeline

Senior Release of Information Special

MRO
04.2018 - Current

Senior Escalations Agent

Enterprise Holdings
12.2011 - 04.2018

Alarm Monitoring Rep

Interface Security
04.2009 - 12.2011

High School Diploma -

Webster Groves High School

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Nancy Walter