Overview
Work History
Skills
Timeline
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Nancy Walden

Blue Springs

Overview

34
34
years of professional experience

Work History

Administrative Assistant

Hillyard Inc
01.2001 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.

Customer Retention Supervisor

Aegis
01.1999 - 01.2001
  • Developed new strategies for customer retention activities.
  • Adhered to appropriate legal scripting when required.
  • Developed product demonstrations and presentations for customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance for 20 employee.

Teller Supervisor

North American Savings Bank
01.1990 - 01.1999
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Maintained friendly and professional customer interactions.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Assisted customers with banking needs and inquiries.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Executed wire transfers, stop payments and account transfers.
  • Scheduling of 8 Tellers

Teller Supervisor

Home Savings Association
01.1984 - 01.1990
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Maintained friendly and professional customer interactions.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Assisted customers with banking needs and inquiries.
  • Processed applications for new accounts.
  • Scheduling of 4 Tellers

Skills

  • PC Proficiency
  • Cash Deposit Preparation
  • Employee Training
  • Customer Service
  • 10-Key Proficiency
  • Excel Spreadsheets
  • Data Entry Documentation
  • Account Balancing
  • Back Office Operations

Timeline

Administrative Assistant

Hillyard Inc
01.2001 - 01.2018

Customer Retention Supervisor

Aegis
01.1999 - 01.2001

Teller Supervisor

North American Savings Bank
01.1990 - 01.1999

Teller Supervisor

Home Savings Association
01.1984 - 01.1990

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Nancy Walden