Nakia Gaitan
Raymore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Children's Mercy Hospitals and Clinics
Kansas city
06.2022 - Current
- Processed patient registrations and insurance verifications to ensure accurate patient data entry.
- Managed patient inquiries and provided accurate information promptly.
- Maintained organized patient records and updated information regularly.
- Guided families in navigating hospital services and resources to enhance their experience.
- Communicated clearly with medical staff regarding patient needs and concerns.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Addressed patient inquiries regarding billing or financial matters to provide clear understanding and support.
Medical Assistant
St Lukes East Hospital
Lee's Summit
02.2021 - 06.2022
- Supported healthcare providers by preparing examination rooms and sterilizing equipment.
- Coordinated appointment scheduling and follow-up care to optimize patient access and continuity of care.
- Educated patients on medication administration and treatment plans to enhance understanding and adherence.
- Maintained clean and well-stocked examination rooms to ensure readiness for patient care.
- Administered injections, medications, and treatments according to physician instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
Emergency Room Technician
Children's Mercy Hospitals and Clinics
Kansas City
06.2015 - 02.2021
- Supported medical staff in conducting patient assessments and executing emergency interventions to enhance patient care.
- Monitored vital signs and reported changes to healthcare providers.
- Prepared and maintained medical equipment for urgent procedures.
- Mentored new technicians on emergency protocols and hospital procedures to ensure compliance and readiness.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Organized and filled patient care areas with necessary medical supplies to ensure readiness for use.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Collaborated with nurses to assess and prepare patients for tests and procedures, streamlining patient flow.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
Education
High School Diploma -
Grandview High School
Grandview, MO08-2000
Skills
- Patient registration
- Medical terminology
- HIPAA compliance
- Billing inquiries
- Customer service
- Attention to detail
- Time management
- Interpersonal skills
Timeline
Patient Access Representative
Children's Mercy Hospitals and Clinics
06.2022 - Current
Medical Assistant
St Lukes East Hospital
02.2021 - 06.2022
Emergency Room Technician
Children's Mercy Hospitals and Clinics
06.2015 - 02.2021
High School Diploma -
Grandview High School