Nailah Green
Saint LOuis
Summary
Customer-focused Member Experience Associate recognized for productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and membership retention strategies. Excel in communication, empathy, and problem-solving to enhance member satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Member Experience Associate
Club Fitness
Saint Louis
01.2025 - Current
- Attended regular meetings with management team to discuss ways to improve the member experience.
- Organized events such as seminars, workshops, and social gatherings to build relationships between staff and members.
- Responded promptly to emails from customers seeking information about membership options.
- Provided support for special projects related to improving processes or services offered by the organization.
- Collaborated with other departments within the organization on initiatives aimed at enhancing the overall member experience.
- Developed promotional materials such as flyers, brochures, and posters to advertise membership benefits.
Cashier
KFC
Florissant
04.2023 - 09.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Hazelwood Central High School
Saint Louis, MO05-2025
Associate of Applied Science - Pediatric Nursing
Saint Louis Community College
St. Louis, MOSkills
- Patient care
- Communication skills
- Time management
- Community engagement
- Exceptional communication
- Effective decision making
- Patient advocacy
- Customer service
- Team collaboration
- Event organization
Accomplishments
- 3.0 GPA
- Dual Enrollment
- A+ Program
References
References available upon request.
Timeline
Member Experience Associate
Club Fitness
01.2025 - Current
Cashier
KFC
04.2023 - 09.2023
High School Diploma -
Hazelwood Central High School
Associate of Applied Science - Pediatric Nursing
Saint Louis Community College