NAHUM ALEXANDER LOPEZ
KANSAS CITY
Summary
Hospitality Professional specializing in customer relations and front desk operations. Delivered exceptional service through effective team management and employee training, enhancing guest satisfaction and operational efficiency. General Worker demonstrating reliability in task completion across diverse environments, with strong manual labor skills and a commitment to safety.
Overview
4
4
years of professional experience
Work History
Front desk Night Supervisor
Hotel indigo Downtown
Kansas City
04.2025 - Current
- Supervised front desk operations during night shifts, facilitating seamless guest check-ins and enhancing overall guest satisfaction.
- Handled guest inquiries, complaints, and requests with professionalism, ensuring timely resolutions and positive experiences.
- Coordinated interdepartmental communication to effectively address guest needs, improving service delivery during night shifts.
Front desk Assistant manager
Sensira resort & spa
03.2024 - 03.2025
- Greeted guests warmly and provided information about resort amenities.
- Managed check-in and check-out processes efficiently for all visitors.
- Coordinated room assignments based on guest preferences and requests.
Diamond club supervisor
Royalton Riviera Cancun
03.2023 - 02.2024
- Supervised daily operations of club facilities and staff activities.
- Coordinated and scheduled events to enhance guest experience and engagement.
- Managed staff training sessions to improve service quality and teamwork.
Front desk receptionist
City express suites by Marriott
12.2022 - 03.2023
Phone Operator
Royalton Chic Cancun
03.2022 - 06.2022
Education
Some College (No Degree) - Accountability
Technological University of Cancun
Cancun, MexicoSkills
- Microsoft system knowledge
- Customer relations
- Hospitality
- Attention to detail
- Phone etiquette
- Strong leadership
- Supervising and management experience
- Team player
- Front desk operations
- Night audit procedures
- Billing management
- Customer service
- Team leadership
- Time management
- Problem solving
- Employee training
- Strong organization
- Cash handling experience
Languages
Spanish, English
First Language
References
Current employee reference
Andrew weber: Assistant general manager at hotel indigo downtown
(262) 622-1299
Angela Lopez: General manager at hotel indigo downtown kansas city
(913) 306-4037
Timeline
Front desk Night Supervisor
Hotel indigo Downtown
04.2025 - Current
Front desk Assistant manager
Sensira resort & spa
03.2024 - 03.2025
Diamond club supervisor
Royalton Riviera Cancun
03.2023 - 02.2024
Front desk receptionist
City express suites by Marriott
12.2022 - 03.2023
Phone Operator
Royalton Chic Cancun
03.2022 - 06.2022
Some College (No Degree) - Accountability
Technological University of Cancun