Nahed Hammouda
Carpi
Summary
Flexible and customer-oriented professional with extensive experience in international environments and the ability to manage challenging situations. Possess excellent communication skills and a strong commitment to providing high-quality service. Eager to contribute my linguistic, organizational, and problem-solving skills to Emirates' cabin crew operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cultural Mediator
Social Cooperative "Il Mantello"
10.2020 - Current
- Facilitated communication and understanding between individuals from diverse cultural and linguistic backgrounds
- Resolved conflicts and provided support in challenging situations, ensuring the well-being of all parties involved
- Translated documents and assisted individuals with completing official forms, ensuring accuracy and clarity
Receiving and Shipping Clerk
RegalRexnord
11.2023 - 08.2024
- Oversaw receiving and shipping operations, ensuring timely deliveries
- Coordinated with suppliers to resolve issues, maintaining compliance with fiscal regulations
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Brokerage Admin Assistant
UPS Italia
03.2021 - 07.2022
- Managed customs clearance processes for goods from the UK, ensuring compliance with post-Brexit regulations
- Provided customer support via email and phone, resolving 95% of inquiries on the first contact
- Coordinated customs procedures and ensured compliance with fiscal and health regulations
Host Operator
University of Parma
12.2019 - 03.2020
- Provided front-desk reception and information services to international professors and students, creating a welcoming environment
- Managed inquiries and resolved issues promptly, maintaining a professional demeanor in a fast-paced academic setting
Education
Bachelor's Degree - Modern Civilizations and Foreign Languages
University of Parma
Parma, Italy03.2020
Erasmus+ Mobility Program -
Université Paris 8 Vincennes
Paris, France02.2019
Diploma - Tourism
Antonio Meucci Secondary School
Carpi, Italy07.2016
Skills
- Customer Service
- Conflict Resolution
- Teamwork
- Flexibility and Adaptability
- Multilingual Communication
- Cultural Awareness
Certification
LVMH certification, Intensive course on the luxury industry with special focus on Operations & Supply chain, Retail and Customer Experience.
Timeline
Receiving and Shipping Clerk
RegalRexnord
11.2023 - 08.2024
Brokerage Admin Assistant
UPS Italia
03.2021 - 07.2022
Cultural Mediator
Social Cooperative "Il Mantello"
10.2020 - Current
Host Operator
University of Parma
12.2019 - 03.2020
Bachelor's Degree - Modern Civilizations and Foreign Languages
University of Parma
Erasmus+ Mobility Program -
Université Paris 8 Vincennes
Diploma - Tourism
Antonio Meucci Secondary School
Similar Profiles
WINNER OSATOHANMWENWINNER OSATOHANMWEN
House Cleaner Assistant at Social Cooperative Society (Jobel)House Cleaner Assistant at Social Cooperative Society (Jobel)
Chloey MeansChloey Means
Grain Customer Service at United Farmers Cooperative/New Cooperative IncGrain Customer Service at United Farmers Cooperative/New Cooperative Inc
Vyas MorlaVyas Morla
Senior Fellow at AP Social Welfare Residential Educational Institutions Society, Dept. of Social WelfareSenior Fellow at AP Social Welfare Residential Educational Institutions Society, Dept. of Social Welfare