Nadra Barnes
Kansas City
Summary
Dynamic professional with a proven track record at Rise and Shine Foundation, excelling in client relationship building and organizational skills. Mastered multitasking and problem-solving, significantly enhancing training effectiveness and customer service quality. Demonstrated leadership in coordinating and mentoring teams, with a keen eye for detail and a commitment to excellence. Professional intake administrator with robust experience in managing client intake processes and ensuring seamless operations. Skilled in data entry, customer service, and maintaining accurate records. Strong focus on team collaboration and achieving results, adapting well to changing needs. Reliable and efficient, with excellent communication and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake Administrator
Rise and Shine Foundation
05.2024 - 09.2024
- Coordinated appointment scheduling for clients with service providers, optimizing use of available resources.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Analyzed and evaluated data, identifying trends in recruitment process.
- Completed surveys by rechecking contact information before ending each call.
- Provided exceptional customer service, addressing questions and concerns with empathy and professionalism.
- Managed high volume of incoming calls, ensuring prompt attention to client inquiries and concerns.
Administrative Assistant
Unban Neighborhood Initiative
02.2024 - 04.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Trainer Coordinator
NW Missouri Pychiatric Reabilatation
12.2013 - 08.2017
- Leveraged technology to enhance the overall effectiveness of delivered training content.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Improved trainee performance with regular evaluations and constructive feedback.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Trained and mentored 8-15 new personnel hired to fulfill various roles.
- Self-motivated, with a strong sense of personal responsibility.
Education
GED -
Southeast High School
Kansas City, MO06-1996
Skills
- Multitasking proficiency
- Client Relationship Building
- Organizational abilities
- Healthcare industry understanding
- Appointment Scheduling
- Quick-learning
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Leadership
- Decision-Making
Certification
- Certified Personnel Consultant(CPC)- National Association of Personnel Services.
- Organizational Development Certified Consultant (ODCC)
- [Grant Writing] [Grant Professionals Certification Institute] May2022
- Mentalheath certification [Health Department] [August 2023]
Timeline
Intake Administrator
Rise and Shine Foundation
05.2024 - 09.2024
Administrative Assistant
Unban Neighborhood Initiative
02.2024 - 04.2024
Trainer Coordinator
NW Missouri Pychiatric Reabilatation
12.2013 - 08.2017
- Certified Personnel Consultant(CPC)- National Association of Personnel Services.
- Organizational Development Certified Consultant (ODCC)
- [Grant Writing] [Grant Professionals Certification Institute] May2022
- Mentalheath certification [Health Department] [August 2023]
GED -
Southeast High School
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