Nadia Griffin
Moscow Mills
Summary
Dynamic professional with a strong background in customer service and emergency response, honed at No Leash Needed and the United States Army Reserve. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in time management and fire safety, fostering team collaboration and operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
No Leash Needed
01.2025 - Current
- Greeted and assisted clients, ensuring positive first impressions and exceptional customer service.
- Managed multi-line phone systems, directing calls efficiently to appropriate staff members.
- Scheduled appointments and maintained organized calendar for seamless office operations.
- Processed client inquiries and resolved issues promptly, enhancing overall satisfaction.
- Collaborated with team members to streamline front desk procedures for improved efficiency.
- Trained new staff on front desk protocols, fostering a knowledgeable and efficient team environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Firefighter
United States Army Reserve
10.2020 - 10.2026
- Responded effectively to emergency calls, executing fire suppression and rescue operations.
- Conducted routine inspections of firefighting equipment to ensure operational readiness.
- Collaborated with team members during training drills to enhance firefighting techniques and safety protocols.
- Operated various firefighting tools and equipment, maintaining proficiency in their use and care.
- Participated in post-incident analysis, contributing insights for improving response strategies.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Education
Bachelor of Science - Criminology And Criminal Justice
University of Missouri St. Louis
St. Louis, MO05-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Leadership and supervision
Timeline
Front Desk Receptionist
No Leash Needed
01.2025 - Current
Firefighter
United States Army Reserve
10.2020 - 10.2026
Bachelor of Science - Criminology And Criminal Justice
University of Missouri St. Louis