Nada Paglione
Saint Louis
Summary
Proven ability to fulfill tasks while collaborating with team members. Efficient in completing assigned tasks on time. Skilled at multitasking and prioritizing work assignments for optimal productivity. Proficient in delivering exceptional customer support services, identifying customer needs, and devising effective solutions. Committed and diligent worker with a strong drive to acquire new knowledge and skills.
Overview
10
10
years of professional experience
Work History
Server
Brazikat
03.2018 - 12.2019
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Ihop
05.2010 - 01.2019
- Addressed customer inquiries in a timely and accurate fashion
- Maintained poise and a positive attitude in stressful situations
- Exceeded customer expectations
- Developed excellent listening skills resulting in highly accurate order placement
- Assisted other locations at the request of management
- Handled monetary transactions efficiently and accurately
Customer Service
SSM Healthcare
02.2015 - 06.2017
- Nominated in 2016 for SSM’s Mission Exceptional by peers and management for going beyond standard functions
- Awarded SSM’s Top Collector of the month for February, July, and November 2015
- Provided accurate and appropriate information in response to customers inquiries
- Formulated and enforced service center policies, procedures, and quality assurance measures
- Verified insurance in the computer system was up to date and accurate
- Ensured accuracy of information and materials while obeying strict confidentially and safeguarding all patient related information
- Recorded and filed patient data and medical records
- Followed all federal and state guidelines for release of information
- Confirmed patient information, collections copays and verified insurance
Server
Fox and The Hound
09.2015 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized POS system to process orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled preparatory duties before and after shift to maintain seamless dining operations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
St. Louis Community College Meramec
Saint Louis, MOSkills
- Critical Thinking
- Leadership
- Problem Solving
- Motivated to learn
- Database entry
- Customer service
- Detail oriented
Timeline
Server
Brazikat
03.2018 - 12.2019
Server
Fox and The Hound
09.2015 - 01.2016
Customer Service
SSM Healthcare
02.2015 - 06.2017
Server
Ihop
05.2010 - 01.2019
St. Louis Community College Meramec
Similar Profiles
Jerald GillenwaterJerald Gillenwater
Inventory Specialist at Walgreens Boots AllianceInventory Specialist at Walgreens Boots Alliance
Dominique SmithDominique Smith
Registered Nurse, Long-Term Acute Care at Select MedicalRegistered Nurse, Long-Term Acute Care at Select Medical
CABOT MURAWSKICABOT MURAWSKI
Head Assistant Swim Coach at Sunset Country ClubHead Assistant Swim Coach at Sunset Country Club