Myia Woolfolk
St. Louis
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated to learn, grow and excel in customer service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Central Research Inc.
11.2022 - Current
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
Dispatcher/Customer Service
Automobile Club Of Missouri
07.2017 - 07.2022
- Used radios, phone and computer to direct crews and other field units to appropriate breakdown locations
- Prioritize and organize calls according to urgency
- Receive new orders, prepared documentation and assigned personnel.
- Resolve problems, improved operations and provided exceptional service.
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
Teller
Bank of America Financial Center
02.2015 - 12.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Received deposits, made loan payments, and processed withdrawals
- Identified sales opportunities and referred customers to branch partners in financial services.
- Paid close attention to account details to obtain high accuracy which reflected into customer satisfaction.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services
Consumer Services Representative
Brown Shoe Company
10.2012 - 09.2014
- Placed orders for customer via online shoe websites
- Handled return policies from orders placed online/ in-store
- Informed customers of service specials and estimated delivery times to provide exemplary customer service.
- Provided customers with product information
- Documented store complaints and customer feedback for customer service satisfactory
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Education
Bachelor of Arts - Finance
Harris Stowe State University
Saint Louis, MO05.2026
High school diploma - General Studies
Normandy High School
St Louis, MO06.2007
Skills
- Inbound and Outbound Calling
- Call Center Software
- Client Interactions
- Call Volume and Quality Metrics
- Data accuracy
- Data Entry
Timeline
Customer Service Representative
Central Research Inc.
11.2022 - Current
Dispatcher/Customer Service
Automobile Club Of Missouri
07.2017 - 07.2022
Teller
Bank of America Financial Center
02.2015 - 12.2016
Consumer Services Representative
Brown Shoe Company
10.2012 - 09.2014
Bachelor of Arts - Finance
Harris Stowe State University
High school diploma - General Studies
Normandy High School