Mya Prosser
Kansas City
Summary
Proficient at juggling multiple tasks, I excelled as a Restaurant Hostess at Red Robin, where my ability to manage high-pressure situations and maintain guest relations stood out. Leveraging strong multitasking and customer service skills, I enhanced dining experiences by efficiently coordinating seating and addressing inquiries, significantly improving guest satisfaction. Completed all credits needed to graduate at semester, and I am now eager to work.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Red Robin
06.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
Restaurant Hostess
Buca Di Beppo
10.2023 - 04.2024
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Park Hill South
Riverside, MO12.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Scheduling
- Table bussing
- Guest relations
- POS system operations
- Cash handling
- Complex Problem-solving
- Handling complaints
- Personal presentation
- Coordinating tasks
- Food running
- Cleanliness standards
Timeline
Restaurant Hostess
Buca Di Beppo
10.2023 - 04.2024
Restaurant Hostess
Red Robin
06.2022 - Current
High School Diploma -
Park Hill South