Muharem Hadzalic
St Louis
Summary
Detail-oriented Maintenance Technician with a strong background in preventive maintenance, mechanical troubleshooting, and HVAC systems. Proven ability to enhance operational efficiency and tenant satisfaction through prompt response to maintenance requests.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Maintenance Technician
StoneCreek Communities
St Louis, MO
10.2025 - Current
- Assisted in troubleshooting and repairing mechanical and electrical issues efficiently.
- Conducted routine inspections of equipment and systems to ensure optimal functionality.
- Collaborated with team members to complete maintenance tasks within established timelines.
- Responded promptly to tenant maintenance requests, ensuring high satisfaction levels.
- Supported improvements in workflow processes to enhance overall operational efficiency.
Asset Protection Associate
The Home Depot Inc
St Louis, MO
01.2025 - 10.2025
- Monitored store premises to identify and deter theft or suspicious activities.
- Utilized surveillance systems to investigate incidents and gather evidence.
- Reported safety hazards and security breaches to management promptly.
- Wrote reports outlining activities and results.
- Assisted in training staff on security protocols and emergency procedures.
- Conducted regular audits of inventory and equipment for discrepancies.
Customer Experience Manager
The Home Depot Inc
St Louis, MO
01.2024 - 01.2025
- Collaborated with cross-functional teams to implement initiatives that improved overall customer experience metrics.
- Developed customer feedback programs to enhance service quality and drive satisfaction improvements.
- Analyzed customer interactions to identify trends and inform strategic decision-making processes.
- Trained staff on best practices in customer service to ensure consistent delivery of exceptional support.
- Established training modules focused on effective communication techniques for engaging with a diverse customer base.
- Led workshops aimed at fostering a culture of continuous improvement within customer service teams.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Customer Service Supervisor
The Home Depot Inc
St Louis, MO
11.2023 - 01.2024
- Trained and mentored team members on best practices for customer interactions and issue resolution.
- Resolved complex customer inquiries, maintaining high levels of professionalism and empathy.
- Implemented process improvements that enhanced team efficiency and customer satisfaction ratings.
- Supervised daily operations to ensure exceptional customer service standards were met consistently.
- Facilitated regular team meetings to discuss challenges, share feedback, and promote a collaborative environment.
Garden Department Supervisor
The Home Depot Inc
St Louis, MO
06.2023 - 11.2023
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Supervised daily operations, ensuring compliance with safety standards and policies.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Collaborated with management to drive sales initiatives and improve departmental performance.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
Front End Supervisor
The Home Depot Inc
St Louis, MO
01.2023 - 06.2023
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Trained and mentored new team members on customer service protocols and product knowledge.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
Garden Center Associate
The Home Depot Inc
St Louis, MO
03.2022 - 01.2023
- Assisted customers in selecting appropriate plants and gardening supplies, enhancing overall shopping experience.
- Provided guidance on plant care and maintenance, fostering customer confidence in gardening skills.
- Maintained cleanliness and organization of garden center, ensuring appealing product displays.
- Trained new associates on best practices for customer service and product knowledge, improving team performance.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Developed strong relationships with vendors for consistent delivery scheduling and better access to new products or promotions.
Education
BBA - Business Administration And Management
Webster University
St. Louis, MOSkills
- Preventive Maintenance
- Electrical troubleshooting
- Plumbing repairs
- Mechanical troubleshooting
- Wiring inspections
- Fixture installation
- Apartment maintenance
- Interior maintenance
- Lighting systems
Certification
- EPA 608 Certification
- CPO Certification
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Maintenance Technician
StoneCreek Communities
10.2025 - Current
Asset Protection Associate
The Home Depot Inc
01.2025 - 10.2025
Customer Experience Manager
The Home Depot Inc
01.2024 - 01.2025
Customer Service Supervisor
The Home Depot Inc
11.2023 - 01.2024
Garden Department Supervisor
The Home Depot Inc
06.2023 - 11.2023
Front End Supervisor
The Home Depot Inc
01.2023 - 06.2023
Garden Center Associate
The Home Depot Inc
03.2022 - 01.2023
BBA - Business Administration And Management
Webster University