Moyre Mix
Saint Louis
Summary
Proven leader and effective communicator, excelled as Office Manager at Help At Home, Inc, enhancing team productivity and streamlining operations. Skilled in customer engagement and staff training, adept at managing compliance and improving team dynamics. Achieved significant improvements in employee integration and service efficiency, demonstrating attention to detail and team leadership qualities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Grand Ambassador
Austin Layne Mortuary
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Service payments, processed transactions and updated relevant records.
Office Manager
Help At Home, Inc
11.2007 - 11.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Eskridge High School
St Louis, MO06.1996
Skills
- Effective communicator
- Customer Engagement
- Staff Training
- Team Leadership Qualities
- Team Player
- Attention to Detail
Certification
- Certified C.N.A & C.M.T, - 2005-Present
- Certified Manager -DHSS- 2010-2021
Timeline
Grand Ambassador
Austin Layne Mortuary
02.2022 - Current
Office Manager
Help At Home, Inc
11.2007 - 11.2021
High School Diploma -
Eskridge High School