MOSES ESCALANTE
Kansas City
Summary
Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.
Overview
6
6
years of professional experience
Work History
Manager
Pinstripes
Overland Park
08.2023 - Current
- Educated waiters on menu, memorization strategies and how to convey information clearly
- Instructed new staff members on food handling procedures and service techniques
- Coached staff members on best practices for optimizing server performance levels
- Worked directly with servers for more than 7 shifts during training process
- Supervised, evaluated or referred instructors to skill development classes
- Assisted in training new servers
- Set up tables in between patrons to reduce wait times
- Stocked service areas with supplies during slow periods
Manager
GO Car Wash
Overland Park
01.2024 - 02.2025
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Cross-trained existing employees to maximize team agility and performance
- Set up and broke down registers by accurately counting money and documenting any variances
- Open and closed with the proper procedure for each day
Customer Service Supervisor
Fogo de Chão
Kansas City
06.2022 - 08.2023
- Assisted customers with product inquiries and resolving complaints promptly and professionally
- Answered phone calls and responded to questions and concerns
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers
- Evaluated employee job performance and motivated staff to improve productivity
- Assisted in developing training materials for new hires as well as existing employees
Server
Jack Stack Barbeque
Kansas City
04.2022 - 01.2023
- Provided excellent customer service to ensure satisfaction
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Communicated effectively with kitchen staff regarding custom allergies or special requests
- Delivered food orders promptly and courteously
- Cleaned tables and chairs to prepare dining area for next customers
- Assisted in training new servers
- Greeted guests and provided menus
- Promoted desserts, appetizers and specialty drinks to optimize sales
Gaucho Chef
Fogo de Chao
Kansas City
01.2022 - 06.2022
- Strictly followed health codes and sanitation guidelines at all times
- Provided excellent customer service by promptly addressing any complaints or queries
- Trained new staff members on proper food handling techniques and knife skills
- Ensured all kitchen areas were kept clean and organised according to health and safety regulations
- Kept track of inventory levels and ordered supplies as needed
- Maintained up-to-date knowledge of menu items, recipes, cooking methods and industry trends
- Managed the grill station during busy periods, ensuring orders were cooked correctly and served quickly
- Supervised junior chefs in their daily tasks while providing guidance when necessary
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Prepared workstations with ingredients and tools to increase efficiency
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared
- Monitored temperatures of prepared food and cold-storage areas
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
Retail Sales Manager
Rally House
Kansas City
05.2021 - 12.2021
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Greeted customers upon entering the store and provided assistance
- Handled customer complaints in a professional manner
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Provided product information and answered customer questions
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
Team Leader Manager
Worlds Of Fun And Oceans Of Fun
Kansas City
04.2019 - 02.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations
- Led employee relations through effective communication, coaching, training, and development
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision
Education
High School Diploma -
Northeast High School
Kansas City, MO05.2024
Skills
- Order Accuracy
- Food Quality Standards
- Team Member Training
- Buffet Setup and Takedown
- Cash Handling
- Staff Monitoring
- Table Setting Arrangements
- Kitchen Communication
- Customer Service
- Host events
- Cleanliness
- Team Building and Leadership
- Handling Escalations
- Problem-Solving
- Decision-Making
- Performance Evaluation
- New Hire Training
- Upselling Strategies
- Flexible Schedule
- Store Opening and Closing
- Stocking and Receiving
Timeline
Manager
GO Car Wash
01.2024 - 02.2025
Manager
Pinstripes
08.2023 - Current
Customer Service Supervisor
Fogo de Chão
06.2022 - 08.2023
Server
Jack Stack Barbeque
04.2022 - 01.2023
Gaucho Chef
Fogo de Chao
01.2022 - 06.2022
Retail Sales Manager
Rally House
05.2021 - 12.2021
Team Leader Manager
Worlds Of Fun And Oceans Of Fun
04.2019 - 02.2021
High School Diploma -
Northeast High School