Morristine Kimble
Florissant
Summary
Diligent Customer Service Advocate skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
17
17
years of professional experience
Work History
Patient Care Advocate
Cigna
09.2023 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Maintained confidentiality of patient data and condition to safeguard health information.
Clinical Administrative Coordinator
Optum, UnitedHealth Group
04.2021 - Current
- Provided primary customer support to internal and external customers.
- Recorded actions taken, issues resolved and scheduling information to effectively manage customer accounts.
- Scheduled health care visits and client appointments for staff teams.
- Managed patient scheduling and rescheduling, directing related billing issues to Member Services.
Service Dispatcher
Auto Club Of Missouri
01.2019 - 04.2021
- Exceed member expectations by demonstrating concern for members
- Keep members informed of the status and progress of their requests.
- Processed request for members in high tension situations.
- Answered average of 80+ calls per day
Dispatcher/Customer Service
Interface Security Systems
10.2016 - 07.2017
- Responsible for scheduling appointments for technicians.
- Provided accurate dates and times for service on equipment.
- Answered customer inquiries on product availability and shipment times.
Fraud Specialist
Rose international, Inc.
06.2015 - 09.2016
- Executed investigations on fraudulent orders processed by sales agents.
- Researched multiple systems to check validity of orders.
- Contacted customers for accuracy of events taken place.
- Typed detailed reports based on events and conclusions of final dispositions.
Telephone Interviewer
Macys Credit and Customer Service
07.2014 - 12.2014
- Conducted phone interviews utilizing computer based guides.
- Evaluated candidate responses and made accurate hiring decisions.
- Adhered to all department and interview guidelines.
- Maintained stores orientation scheduled.
Customer Service Representative/ Debt Collector
Integrity Solutions
01.2011 - 12.2013
- Assisted customers with clarifications on account status and current process.
- Trusted with secure customer information.
- Executed collections on delinquent accounts.
Customer Service Representative
Convergys
10.2007 - 08.2010
- Answered inbound customer service calls.
- Assisted customers with detailed information of products and promotions.
- Provided courteous customer service.
- Assisted sales consultants with schedules for consultations.
Education
GED - undefined
Saint Louis Community College - Forest Park
St. Louis, MO2015
Skills
- Skilled in call center operations
- Adheres to customer service procedures
- Avaya Software knowledge
- Microsoft knowledge
- Research and Analytical Skills
- Multitasking and Time Management
- Document and File Management
- HIPAA Compliance
- Status Updates
- Appointment Reminders
Timeline
Patient Care Advocate
Cigna
09.2023 - Current
Clinical Administrative Coordinator
Optum, UnitedHealth Group
04.2021 - Current
Service Dispatcher
Auto Club Of Missouri
01.2019 - 04.2021
Dispatcher/Customer Service
Interface Security Systems
10.2016 - 07.2017
Fraud Specialist
Rose international, Inc.
06.2015 - 09.2016
Telephone Interviewer
Macys Credit and Customer Service
07.2014 - 12.2014
Customer Service Representative/ Debt Collector
Integrity Solutions
01.2011 - 12.2013
Customer Service Representative
Convergys
10.2007 - 08.2010
GED - undefined
Saint Louis Community College - Forest Park
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