Morgan James
Independence
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and assistance in resolving customer issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
5
5
years of professional experience
Work History
Claims Admin Support Specialist Int
Progressive
Lee's Summit, MO
09.2024 - Current
- Train new staff on company policies and procedures, improving team efficiency.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring accurate documentation to assist in timely and accurate claim handling.
- Exhibit high energy and professionalism when dealing with customers and other Progressive employees.
- Deliver prompt service to prioritize customer needs.
- Assisted in Property Damage Overflow during high inventory times to notify customers of delays with inspections.
- Assisted in Loss Assigning during staff time off
Claims Generalist Associate
Progressive
Lee's Summit, MO
01.2024 - 09.2024
- Reviewed and processed claims to ensure compliance with policies and regulations.
- Collaborated with internal teams to resolve complex claims issues efficiently.
- Facilitated productive relationships with external partners such as claimant carrier adjusters, and attorneys involved in the resolution of claims.
- Provided top-notch customer service throughout the claims process, ensuring a positive experience for policyholders and reinforcing brand reputation.
- Minimized financial risks for the company by conducting in-depth investigations of potentially fraudulent claims.
Paraprofessional Educator
Lees Summit R7 School District
Lees Summit, MO
08.2022 - 01.2024
- Alongside the teacher, lead small-group and individual work sessions to reinforce the learning happening within the classroom
- Attended to students’ physical, personal, academic, and emotional needs to build a beneficial interpersonal relationship between the paraprofessional and student
- Communicated with teaching and therapy staff to allow for better support in classrooms
- Organized classroom and teaching materials
- Performed clerical duties such as typing, filing, and tracking student progress of predetermined goals as written and explained by teacher and therapy staff
- Established and maintained collaborative working relationships with students, parents, and staff, and participated in professional development opportunities and faculty events
- Modeled the school’s professional and ethical standards when interacting with students, parents, staff, and community members
Lead Teacher
La Petite Academy
Lees Summit, MO
06.2021 - 08.2023
- Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play
- Handled up to 20 students and 1 teaching assistant
- Taught students ranging from 6 weeks to 8 years of age
- Provided tools and resources for children to use and explore during learning and play activities throughout the day
- Adapted teaching methods and materials to meet the interests, needs and learning styles of children
- Developed and maintained positive relationships with children and guardians
- Tracked childrens’ progress and reported to parents during parent-teacher conferences
- Helped children reach appropriate developmental milestones
- Collaborated with other teaching staff to implement lesson plans
- Encouraged children to interact with each other to develop social skills
- Provided appropriate supervision for children at all times
- Adhered to health/safety and sanitation procedures
Education
Bachelor of Science - Child and Family Development
University of Central Missouri
Warrensburg, MO12-2020
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Data collection
- Microsoft word
- Microsoft excel
- Phone Etiquette
- Recordkeeping skills
- Empathy and patience
- Teamwork and collaboration
- Attention to detail
- Friendly and patient
Timeline
Claims Admin Support Specialist Int
Progressive
09.2024 - Current
Claims Generalist Associate
Progressive
01.2024 - 09.2024
Paraprofessional Educator
Lees Summit R7 School District
08.2022 - 01.2024
Lead Teacher
La Petite Academy
06.2021 - 08.2023
Bachelor of Science - Child and Family Development
University of Central Missouri