MORGAN HARRIS
DUENWEG
Summary
Adept Table Games Dealer with proven expertise in game management and exceptional customer service, honed at Downstream Casino And Resort. Excelled in maintaining game integrity and fostering client loyalty through keen observation and effective communication. Skilled in money handling and quick decision-making, significantly enhancing player satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Table Games Dealer
Indigo Sky Casino
10.2023 - 12.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Monitored game for potential security risk to protect operation and players.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
Table Games Dealer
Downstream Casino And Resort
09.2020 - 05.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Table Games Dealer
Downstream Casino And Resort
04.2014 - 12.2018
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Education
High School Diploma -
East Newton High School
Granby, MOBusiness Administration And Management
Missouri Southern State University
Joplin, MOSkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
- Quick decision making
- Strong mathematical skills
- Game management
- Guest service
- Table game rules
- Dealer training
Timeline
Table Games Dealer
Indigo Sky Casino
10.2023 - 12.2023
Table Games Dealer
Downstream Casino And Resort
09.2020 - 05.2023
Table Games Dealer
Downstream Casino And Resort
04.2014 - 12.2018
High School Diploma -
East Newton High School
Business Administration And Management
Missouri Southern State University
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