Morgan Dowdy
Columbia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities toward helping educate patients and provide necessary skills to ensure their success.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Columbia Center For Dentistry
06.2019 - 03.2020
- Cleaned and sterilized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry including but not limited to restorative & cosmetic dentistry, oral surgery and orthodontics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
Pediatric Dental Assistant
Plaza Dental Group
12.2018 - 05.2019
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Provided post-operative care instructions to parents or guardians, promoting proper healing and recovery after dental treatments.
Customer Service Representative
University of Missouri Healthcare
09.2016 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Cosmetology License - Cosmetology
Sam Brown's Cosmetology & Barber Institute
Columbia, MOHigh School Diploma -
Boonville High School
Boonville,MOSkills
- Team collaboration
- Professionalism and etiquette
- Patient education
- Restorative procedures assistance
- HIPAA compliance
- Infection control procedures
- Active listening
- Appointment scheduling
Timeline
Dental Assistant
Columbia Center For Dentistry
06.2019 - 03.2020
Pediatric Dental Assistant
Plaza Dental Group
12.2018 - 05.2019
Customer Service Representative
University of Missouri Healthcare
09.2016 - 12.2018
Cosmetology License - Cosmetology
Sam Brown's Cosmetology & Barber Institute
High School Diploma -
Boonville High School
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