Morgan Carter
Grandview
Summary
Motivated individual with extensive experience in retail sales and caregiving. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Caregiver
Self Employed
Kansas City
03.2024 - 04.2026
- Assisted clients with daily living activities and personal care needs.
- Assisted clients with bathing, dressing, and other personal care tasks to promote hygiene.
- Administered medications and monitored health conditions regularly.
- Followed care plan and directions to administer medications.
- Developed personalized care plans to meet individual client requirements.
- Provided companionship and emotional support to enhance client well-being.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained a clean and safe environment for clients at home.
- Coordinated transportation for clients to appointments and social events.
- Cooked meals based on dietary needs and provided assistance with eating.
- Collaborated with healthcare professionals to ensure comprehensive care services.
- Improved patient outlook and daily living through compassionate care.
Budtender
Good Day Farm
Belton
08.2023 - 03.2025
- Offer customers explanations and descriptions of various cannabis strains while answering customers' questions about different strains and their effects
- Resolved customer challenges efficiently, enhancing customer service processes and quality control
- Offered exceptional customer service while promoting the company brand and educating customers on the company's mission and values
- Provide outstanding customer service to foster positive rapport with clients
- Solved customer challenges quickly and maintained quality control on new ways of improving customer service
- Delivered exceptional customer service, promoting brand values and educating customers on mission
- Collaborated with sales team to enhance customer satisfaction and streamline service delivery
- Guaranteed adherence to compliance standards in every transaction
- Executed store opening tasks to create a welcoming environment and closing tasks to maintain operational efficiency to maintain store functionality and other tasks as assigned.
Manufacturing Technician
Smokiez
Grandview
05.2023 - 08.2023
- Operated production equipment using current work instructions and station manuals.
- Ensured compliance with company policies, procedures and regulations pertaining to safety, quality control and environmental protection.
- Executed thorough cleaning of production equipment to maintain hygiene and operational efficiency., work station and tools to optimize health and safety.
- Collaborated with leads, managers, and co-workers to ensure timely achievement of production schedules.
- Informed supervisor of situations detrimental to production, quality, or safety goals.
- Monitored product quality during production and identified discrepancies for immediate corrective action.
- Engaged in various manual labor tasks to support efficient manufacturing operations. to support manufacturing operations, adhering to safety protocols and operational guidelines. to support the activities and operations of the Manufacturing Department, while abiding by policies, procedures and operational guidelines
- Managed kitchen activities to ensure compliance with local, state, and federal licensing requirements.
- Executed assigned tasks according to specified guidelines to ensure operational efficiency. and projects according to established guidelines.
- Completed all work assigned during scheduled shifts and shared relevant information.
- Followed all operational guidelines, verbal directives, training information, and policies while performing duties.
- While performing the duties of this job, the employee is regularly required to perform grasping, lifting, walking, standing, talking, hearing, seeing and repetitive motions
- Package product according to schedule for the given day
- Ensure compliance and accuracy of packaging SOPs
- Track and log all products and batches worked on
- Accurately count product for final packaging
- Executed daily cleaning routines to maintain a clean and organized work environment, ensuring compliance with health standards. and Activities
- Demonstrated strong verbal communication skills to facilitate effective collaboration among team members.
- Exhibited ability to maintain uniformity in tasks to ensure consistent production quality.
- Demonstrated ability to work collaboratively with team members to achieve production goals and maintain efficiency. with uniformity
- Follow and execute the company's standard operating procedures.
- Monitored live chat to respond promptly to customer inquiries and facilitate order processing. and other avenues to determine customers' orders
- Reviewed order details to assess product availability and fulfill customer requests. to determine what may or may not be available
- Recommend added merchandise to customers in order to upsell
- Recommend added merchandise to customers in order to upsell
Manufacturing Associate
Next Wave Greenlight
Kansas City
01.2023 - 04.2023
Instacart Shopper
Instacart
Kansas City
05.2019 - 01.2023
- Guided clients with product information and assistance, enhancing their shopping experience
- Lock customers' orders, and provide them with delivery timelines
- Check items at the end of the picking spree to ensure that no item has been missed
- Run items through the checkout counter and pay for them through cash or credit/debit cards
- Pack customers' items and place them in vehicles
- Ensured safe transportation of products to enhance customer satisfaction to customers' homes and offices
- Received cash payments to facilitate sales transactions and tender change and receipts
- Thank customers for their time and using the Instacart service
- Take and respond to calls regarding problems such as incorrect deliveries
- Handled calls regarding issues such as incorrect deliveries, resolving problems to maintain customer satisfaction
- Handle exchanges and returns through the application, and follow set protocols and regulations
- Addressed negative feedback in accordance with company policy, ensuring continuous improvement in service quality
- Respond to questions regarding items, such as fashion products
Assistant Manager
Connies Cookies
Overland Park
03.2018 - 05.2019
- Lock customers' orders, and provide them with delivery timelines
- Confirmed customer orders and inquired about additional requirements to enhance service delivery
- Secured customer orders to maintain order accuracy and integrity., and provide them with delivery timelines
- Check items at the end of the picking spree to ensure that no item has been missed
- Organized items in shopping carts to facilitate efficient checkout.
- Processed items through the checkout counter to complete transactions. and pay for them through cash or credit/debit cards
- Prepared customer orders by packing items for delivery. and placed them in vehicles
- Handled cash transactions to ensure accurate monetary exchanges. and tender change and receipts
- Responded to customer inquiries through phone calls to address delivery problems. regarding problems such as incorrect deliveries
- Use feedback to improve customer services
- Handle exchanges and returns through the application, and follow set protocols and regulations
- Acknowledged customers' support by thanking them for choosing the service. for their time and using the Instacart service
- Create and maintain logs of customer interactions on a daily basis.
- Created and maintained daily logs of customer interactions to track service quality and improve follow-up
Education
Associate in Arts -
Metropolitan Community College
Lee's Summit, MOSkills
- Physical Support Techniques
- Patient companionship
- Alzheimer's support
- End-of-life support
- Customer Service Skills
- Conflict resolution
- Active listening
- Emotional intelligence
- Team Management
- Team collaboration
- Written Communication
- Multitasking and organization
- Management
- Microsoft Excel
- Inventory Management
- Social Interaction Support
Certification
Driver's License
Timeline
Caregiver
Self Employed
03.2024 - 04.2026
Budtender
Good Day Farm
08.2023 - 03.2025
Manufacturing Technician
Smokiez
05.2023 - 08.2023
Manufacturing Associate
Next Wave Greenlight
01.2023 - 04.2023
Instacart Shopper
Instacart
05.2019 - 01.2023
Assistant Manager
Connies Cookies
03.2018 - 05.2019
Associate in Arts -
Metropolitan Community College