Lorna Dilley
Lawson
Summary
Detail oriented, conscientious, efficient, and reliable professional seeking to capitalize on my math and/ or medical background. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Possesses excellent communication skills with insurance companies and customers to resolve billing questions and other issues.
Overview
26
26
years of professional experience
Work History
Office Manager
Magnum Power
03.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Pharmacy Technician
CVS Pharmacy
01.2011 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assist pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Perform various pharmacy operational activities with strong committment to accuracy, efficiency, and service quality.
Office Assistant
Liberty Hospital
04.2021 - 03.2023
- Handled confidential information while checking in patients and verifying insurance.
- Facilitated smooth operations by efficiently handling incoming phone calls, and patient inquiries.
- Managed and organized database of patient accounts.
Math Teacher
Lawson R-XIV School District
08.1998 - 05.2019
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Devise and implement course instruction plans to teach 7th grade students about math while exceeding district standards.
- Collaborated with colleagues to create interdisciplinary lesson plans, promoting a deeper understanding of mathematical connections across subjects.
Education
Bachelor of Science - Emphasis in Math
Missouri Western State University
Saint Joseph, MOMaster of Science - Curriculum And Instruction
University of Missouri
Columbia, MOSkills
- Customer service
- Office management
- Organizational skills
- Human resources
- Data entry
- Billing
- Payroll and budgeting
- Advanced math abilities
Timeline
Office Manager
Magnum Power
03.2023 - Current
Office Assistant
Liberty Hospital
04.2021 - 03.2023
Pharmacy Technician
CVS Pharmacy
01.2011 - Current
Math Teacher
Lawson R-XIV School District
08.1998 - 05.2019
Bachelor of Science - Emphasis in Math
Missouri Western State University
Master of Science - Curriculum And Instruction
University of Missouri
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