Montana Siemer
Mercer
Summary
Proven Medical Office Coordinator with a track record of enhancing patient care and office efficiency at Mercer County Health Department. Expert in HIPAA compliance and healthcare administration, with a knack for building strong client relationships. Elevated office operations through meticulous management of medical records and patient scheduling, ensuring high standards of customer service.
Overview
8
8
years of professional experience
Work History
Medical Office Coordinator
Mercer County Health Department
12.2024 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Increased office efficiency with effective management of medical records and documentation.
Insurance Agent
Cook Insurance
01.2024 - 12.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Appointment Scheduler
OSI Orthopedics
03.2020 - 06.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Insurance Agent
County Financial
04.2017 - 03.2020
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
No Degree - Health Information Management
Missouri Western State University
Saint Joseph, MOAssociate of Arts -
PCI Academy
Ames, IA03-2012
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Healthcare administration
- Appointment setting
- Medical records management
Timeline
Medical Office Coordinator
Mercer County Health Department
12.2024 - Current
Insurance Agent
Cook Insurance
01.2024 - 12.2024
Appointment Scheduler
OSI Orthopedics
03.2020 - 06.2023
Insurance Agent
County Financial
04.2017 - 03.2020
No Degree - Health Information Management
Missouri Western State University
Associate of Arts -
PCI Academy
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