Monique Hoffman
Grandview
Summary
Claims Representative skilled in investigating and analyzing liability concerning personal, injury or property damages. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through years of experience interviewing specialists, witnesses and claimants to compile information necessary to complete an accurate coverage and liability decision. Blends efficient claims handling skills and leadership strengths to effectively resolve claims and develop others through mentoring relationships.
Overview
6
6
years of professional experience
Work History
Claims Supervisor (Immersion)
Progressive Insurance
08.2023 - Current
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
Claims Generalist Intermediate
Progressive Insurance
10.2021 - 08.2023
- Effectively and efficiently resolved active claims, while ensuring compliance with corporate claims processes and procedures.
- Optimized claim resolution rates while utilizing claims handling best practices.
- Successfully negotiated bills and invoices, achieving positive resolution.
- Cultivated productive relationships with claimants and providers, facilitating a positive claims relationship throughout progression of the claim.
Claims Generalist Associate
Progressive Insurance
11.2020 - 10.2021
- Worked productively in fast-moving work environment to process large volumes of claims, efficiently.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with external departments and vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues, to ensure positive experience throughout their claims process.
Staff Accountant
Rock Creek Roofing And Construction
08.2018 - 10.2020
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
Education
Bachelor of Science - Accounting
Avila University
Kansas City, MO05.2018
Skills
Leadership
Communication
Efficiency
Customer Service
Time Management
Conflict Resolution
Decision Making
Work Ethic
Collaboration
Adaptability
Timeline
Claims Supervisor (Immersion)
Progressive Insurance
08.2023 - Current
Claims Generalist Intermediate
Progressive Insurance
10.2021 - 08.2023
Claims Generalist Associate
Progressive Insurance
11.2020 - 10.2021
Staff Accountant
Rock Creek Roofing And Construction
08.2018 - 10.2020
Bachelor of Science - Accounting
Avila University