Monica Wright
Columbia
Summary
Experienced in managing filing records, handling appointments, and answering phone calls in fast-paced settings. Committed to engaging others and delivering exceptional service while tackling new challenges with professionalism, strong problem-solving skills, and effective communication abilities. Thrives in challenging situations, maintaining a pleasant attitude and a desire to help in any capacity. Eager to take on new challenges in an office-based environment and authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Bienville Orthopaedic Specialists
04.2020 - 07.2024
- Handel large volume in answering inbound and outbound calls.
- Verified insurance eligibility and coverage for patients
- Used [Software] to schedule appointments.
- CRM software to management interaction and approved customer experience
- Efficiently resolve issues and maintain high customer satisfaction
Nexdoc Referral Electronics
Beinfield Orthopedic Specialist
04.2020 - 07.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Managing electronic filing through email to physicians
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Records Clerk
Encompass Health Rehabilitation Hospital
07.2019 - 03.2022
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Excellent communication skills, both verbal and written
- Assisted with day-to-day operations, working efficiently and productively
Resident Assistant
Bay Cove
07.2018 - 10.2020
- Facilitated community-building activities to enhance resident engagement and support social development.
- Resolved conflicts among residents, fostering a harmonious living environment through mediation techniques.
- Monitored compliance with housing policies, maintaining a safe and respectful community atmosphere.
Precertification Specialist
WR Communication
03.2016 - 09.2019
- Analyzed patient insurance information to ensure compliance with precertification requirements
- Collaborated with healthcare providers to gather necessary documentation for timely approvals.
- Streamlined precertification processes, improving turnaround times and reducing administrative errors.
CNA
Lenoirs Woods Senior
08.2010 - 09.2013
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Maintained accurate documentation of patient care and treatment plans.
- Monitored vital signs and reported any changes to nursing staff promptly.
Receptionist
Lisa Tax Service
01.2004 - 07.2010
- Managed multi-line phone system, directing calls to appropriate staff effectively.
- Coordinated appointment scheduling, ensuring optimal client service and time management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Billing & Coding Specialist -
Adult Community Education Center
Gulfport, MS, US11.2019
Certified Nursing Assistant -
Columbia Commuity Career Center
Columbia, MO, US05.2011
High School Diploma - undefined
Cornerstone Correspondence HS
Townsend, GA, US07.2006
Skills
- Google Suite
- Excel Microsoft
- Multitasking
- Windows
- Documentation review
- Teamwork and collaboration
- Strong Communication
- Problem-solving
- Medical filing
- Critical thinking
- Adaptability
Certification
- First Aid Certification
- CNA
- CPR Certification
Timeline
Patient Service Representative
Bienville Orthopaedic Specialists
04.2020 - 07.2024
Nexdoc Referral Electronics
Beinfield Orthopedic Specialist
04.2020 - 07.2024
Medical Records Clerk
Encompass Health Rehabilitation Hospital
07.2019 - 03.2022
Resident Assistant
Bay Cove
07.2018 - 10.2020
Precertification Specialist
WR Communication
03.2016 - 09.2019
CNA
Lenoirs Woods Senior
08.2010 - 09.2013
Receptionist
Lisa Tax Service
01.2004 - 07.2010
Certified Nursing Assistant -
Columbia Commuity Career Center
High School Diploma - undefined
Cornerstone Correspondence HS
Billing & Coding Specialist -
Adult Community Education Center