Monica Sanchez Flores
Kansas City
Summary
Attentive Family Advocate with a proven track record at Newhouse KC, skilled in crisis intervention and client advocacy. Successfully developed programs enhancing children's mental health while fostering strong relationships with families. Experience in data collection and effective communication, ensuring comprehensive case tracking and follow-up to meet diverse needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Advocate
Newhouse KC
06.2024 - Current
- Collaborated with families to assist in growth, development, and education to increase potential.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Identified available community resources and programs for families.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed and implemented programs to support children's mental health and well-being.
- Documented data and completed accurate updates to case records.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Restaurant Hostess
P.F. Chang's Bistro
02.2023 - 07.2024
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Answered phone calls to take orders, give information and document reservations.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Volunteer
Fayetteville Public Schools
08.2019 - 05.2021
- Planned and assisted in the production of live event video streaming.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Education
Bachelor of Arts - Psychology
University of Missouri - Kansas City
Kansas City, MO07-2025
High School Diploma -
Fayetteville High School
Fayetteville, AR05-2021
Skills
- Crisis intervention strategies
- Client advocacy
- Relationships and rapport
- Case tracking and follow up
- Data collection
- Effective communication
- Incident management
- Crisis intervention
- Behavioral management
Certification
First aid and CPR Certification - Red Cross
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Family Advocate
Newhouse KC
06.2024 - Current
Restaurant Hostess
P.F. Chang's Bistro
02.2023 - 07.2024
Volunteer
Fayetteville Public Schools
08.2019 - 05.2021
Bachelor of Arts - Psychology
University of Missouri - Kansas City
High School Diploma -
Fayetteville High School
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