Monica Lawson
Springfield
Summary
Administrative professional offering excellent communication and computer skills. Ambitious and driven. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Independent Contractor - Monica Lawson
08.2016 - Current
- Write media alerts and develop social media campaigns to promote product
- Research and organize competitor information
- Snap professional photographs to use social media channels for promotional campaigns
- Communicate product value, quality and style to educate and entice potential customers
- Responsible for planning and organizing sampling events by working hand-in-hand with store managers
- Increase brand awareness, conducted field recruiting and attend 10+ industry events annually
- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Built relationships and personalized future client development opportunities by collecting customer data.
Front Office Lead
Love Orthodontics
05.2022 - 02.2024
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Provided team leader and supervisory support to the dental reception team, ensuring the day-to-day smooth running of the dental service and exploring opportunities for more efficient and effective ways of working.
Temp Worker
Penmac Staffing Services Inc.
01.2017 - 10.2020
- Work temporary assignments including administrative assistance
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Handled sensitive and confidential employee information with complete discretion.
Senior Office Support Assistant
Dept. Of Federal Services
11.2014 - 08.2016
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Led documentation and data compilation efforts to maintain record-keeping accuracy.
- Delivered exceptional customer service through direct communication with clients and team members.
- Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
Branch Manager
Above All Personnel
01.2014 - 11.2014
- Interviewing/Hiring
- Guiding a team of recruiters
- Generate marketing/networking
- Cultivate strong client relationships
- Perform E-verify/Background checks
- Keep a up-to-date status on all employees
- Manage 40+ employees
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Product Support Specialist
Corporate Business Systems
01.2011 - 01.2014
- Customer Satisfaction
- Toner Deliveries
- Training customers on products
- Return phone calls/emails within a 2 hour range
- Keeping up-to-date calendar for any appointments
Education
Associate of Arts -
Missouri State University
Springfield, MO2013
Skills
- Excellent research skills
- Detail oriented
- Critical Thinker
- Planning/Coordinating
- Accounts Receivable
- Administrative office
- Public Administrative
- Strong, verbal communication
- Presentation
- Extremely organized
- Team leadership
- Customer relations
- People skills
Certification
- Smart Server Certificate
- Smart Seller Certificate
- TIPS Certification
- Cisco certified network associate (CCNA)
Timeline
Front Office Lead
Love Orthodontics
05.2022 - 02.2024
Temp Worker
Penmac Staffing Services Inc.
01.2017 - 10.2020
Brand Ambassador
Independent Contractor - Monica Lawson
08.2016 - Current
Senior Office Support Assistant
Dept. Of Federal Services
11.2014 - 08.2016
Branch Manager
Above All Personnel
01.2014 - 11.2014
Product Support Specialist
Corporate Business Systems
01.2011 - 01.2014
Associate of Arts -
Missouri State University
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