Monica Jones
Huntsville
Summary
Over 40 years of experience in accounting and retail, collaborating effectively with public and store management. Demonstrated adaptability and quick learning to enhance office efficiency. Seeking HR position in county clerk's office to utilize extensive background in customer service and operations. Committed to continuous learning and maintaining a dependable, reliable work ethic while engaging with the public and colleagues.
Overview
24
24
years of professional experience
Work History
CHIEF DEPUTY COLLECTOR
RANDOLPH COUNTY COLLECTOR
Huntsville
06.2024 - Current
- Managed collection activities, achieving timely account resolution and reducing overdue accounts.
- Maintained accurate records of all collection activities in the system database.
- Oversaw daily collections and accounts receivable activities, implementing strategies that maximized collections and minimized aged accounts.
- Recovered lost revenue through consistent follow-up with customers on overdue accounts.
- Resolved client inquiries regarding billing discrepancies professionally.
- Communicated with clients to negotiate payment plans and terms.
- Reached out to customer to pursue payments, remind of obligations, and discuss default procedures.
- Met demands of busy collections group by performing a high volume of daily calls.
- Managed customer accounts by obtaining payment information and updating records.
- Utilized collection software to track and document interactions effectively.
- Trained new staff on collection procedures and customer service techniques.
- Collaborated with team members to share best practices and improve processes.
- Maintained accurate records of all collection actions taken for compliance.
- Investigated disputed claims and made appropriate adjustments when necessary.
- Prepared monthly reports summarizing collections activity for management review.
- Assisted customers with inquiries regarding billing statements and account status.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Investigated and solved problems with payments, account updates, and other concerns.
- Verified customer account balances and processed payments accordingly.
- Drafted letters to debtors informing them of their delinquent status.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Located and notified customers of delinquent accounts by mail, telephone, and email to solicit payment.
- Prepared documentation for collection and tax sale activities.
- Oversaw settlement, discharge, and tax sale buildings, homes and land.
- Achieved production goals by training new employees.
- Supported team operations by taking on diverse responsibilities as requested by Michelle Lee.
- Attended collectors spring and fall meeting for Collectors.
- Daily Deposit.
- Made sure tasks were completed when Collector was out.
- Made sure tasks were completed when Collector was out.
Maintenance Facilitator
Bomgaars/Orscheln Farm & Home
Moberly
08.2018 - 05.2024
- Scheduled and coordinated vendor repairs for Bomgaars and Orscheln Farm & Home stores to maintain operational readiness.
- Managed compliance inspections for fire extinguishers, sprinklers, and backflow preventers to uphold safety standards.
- Evaluated and processed vendor bids, determining approvals or denials to ensure cost-effectiveness and quality.
- Collaborated with vendors to finalize contract agreements.
- Maintained Excel spreadsheets to track invoice payments and store repairs.
- Verified invoice accuracy and resolved discrepancies promptly.
- Provided vendors with certificates of insurance and W-9 forms.
- Worked with store managers to ensure compliance and operational efficiency.
Sales Accounting Clerk
Orscheln Farm & Home
Moberly
03.2013 - 08.2018
- Managed daily deposits from 180 stores, transferring funds to main account to maintain cash flow.
- Reviewed banking activity to identify irregularities and unauthorized transactions, ensuring compliance and security.
- Reconciled bank statements with internal financial records to ensure accurate reporting.
- Performed daily general ledger entries to accurately record financial transactions.
- Updated accounting ledgers and journals regularly with current transaction information.
- Collaborated with team members to streamline accounting procedures, improving accuracy and reducing processing time.
- Assisted in preparing financial reports for management, facilitating informed decision-making.
- Supported audits by providing necessary documentation and reports for review.
- Participated in multiple inventory processes to maintain precise inventory records.
Cost Accounting Clerk
Orscheln Farm & Home
Moberly
09.2002 - 03.2013
- Processed invoices for accuracy and compliance with company policies.
- Reviewed and verified the accuracy of invoices and other accounting documents or records.
- Processed vendor invoices for payment within established timelines and ensured all appropriate approvals were obtained prior to payments being issued.
- Resolved billing discrepancies with vendors, ensuring timely payment and maintaining positive vendor relationships.
- Reconciled accounts payable transactions; identified discrepancies and corrected errors accordingly.
- Maintained general ledger entries and account reconciliations.
- Assisted in month-end closing procedures and reporting activities.
- Maintained accurate departmental records for audit purposes.
- Supported audits by providing necessary documentation and explanations.
- Investigated incorrect postings and account balances, maintaining accurate records and ledgers while securing credits for billing errors.
- Collaborated with other departments to resolve any issues related to costing methods used by the organization.
- Reviewed standard cost variances to determine actual manufacturing costs, supporting accurate financial forecasting.
- Trained new staff on cost accounting procedures and software usage.
- Conducted regular physical inventories and cycle counts of parts and products stored in warehouse facilities.
- Matched customer orders with corresponding invoices for accurate processing. and recorded required information.
Education
High School Diploma -
Park Hill Sr High
Kansas City, MO06-1985
Skills
Problem Solving, customer service, time management, adaptability, organization,self starter, attention to detail, 10-key, excel, and team work
- Account management
- Debt recovery
- Collection software
- Collections management
Timeline
CHIEF DEPUTY COLLECTOR
RANDOLPH COUNTY COLLECTOR
06.2024 - Current
Maintenance Facilitator
Bomgaars/Orscheln Farm & Home
08.2018 - 05.2024
Sales Accounting Clerk
Orscheln Farm & Home
03.2013 - 08.2018
Cost Accounting Clerk
Orscheln Farm & Home
09.2002 - 03.2013
High School Diploma -
Park Hill Sr High