Monica Glover
Kansas City
Summary
Dynamic Intake Manager with proven expertise in client assessments and regulatory compliance at On Call Care Services. Adept at enhancing patient care through effective interdepartmental collaboration and meticulous record auditing. Recognized for exceptional attention to detail and problem-solving skills, ensuring accuracy and efficiency in all processes.
Overview
17
17
years of professional experience
Work History
Intake Manager
On Call Care Services
Raytown
04.2023 - Current
- Monitored progress of intakes and provided feedback to staff members.
- Conducted assessments of clients to determine eligibility for services.
- Maintained accurate records of client information and data.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Health Information Specialist
Lee's Summit Medical Center
Lee's Summit
04.2016 - 09.2024
- Processed requests from outside organizations for release of patient information according to HIPAA regulations.
- Performed audits on medical records to identify discrepancies or errors in documentation.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Addressed customer information requests promptly and courteously, maintained strict confidentiality and respect and identified potential improvements to inquiry response processes.
Substitute School Secretary
Raytown C-2 School District
Raytown
03.2013 - 05.2016
- Ordered supplies as needed by various departments within the school district.
- Input data into computer systems accurately and efficiently.
- Processed incoming mail, sorted, distributed it accordingly, and prepared outgoing mail.
- Answered phone calls from parents and other school personnel.
- Provided administrative support to teachers, staff, and students.
Senior Technical Associate
Overland Park Regional Medical Center
Overland Park
01.2008 - 04.2010
- Monitored compliance with state and federal regulations regarding release of information.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Processed incoming medical records requests.
- Retrieved patient medical records in response to requests from authorized personnel.
- Reviewed medical records for completeness and accuracy according to established guidelines.
Education
Associate of Arts - Health Information Management
Metropolitan Community College
Kansas City, MO05-2004
Certificate - Medical Assistant
Concorde Career College
Kansas City, MO05-1994
Skills
- Client assessments
- Data management
- Regulatory compliance
- Interdepartmental collaboration
- Case documentation
- Record auditing
- Customer service
- Office administration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Teamwork and collaboration
Timeline
Intake Manager
On Call Care Services
04.2023 - Current
Health Information Specialist
Lee's Summit Medical Center
04.2016 - 09.2024
Substitute School Secretary
Raytown C-2 School District
03.2013 - 05.2016
Senior Technical Associate
Overland Park Regional Medical Center
01.2008 - 04.2010
Associate of Arts - Health Information Management
Metropolitan Community College
Certificate - Medical Assistant
Concorde Career College
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