Monica Billingsley

My role in the Kitchen is being the head cook and the kitchen supervisor. Preparing meals for patients and staff, having good communication skills, keeping a neat and tidy work area and helping out other employees who may be struggling. Cooking, stocking, putting things away in the correct places speaking to patients on the phone and following different protocols for different issues that may take place in the department.

• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Educated families about available resources for home health care services in the local community.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Maintained detailed records of services performed on clients.
• Assisted clients with maintaining good personal hygiene.
• Improved patient outlook and daily living through compassionate care.
• Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
• Monitored clients' activity levels and helped prevent sedentary behavior.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
• Drove clients to doctors' appointments and social outings.
• Built strong and trusting rapport with clients and loved ones.
• Developed plans for respite care when needed based on availability of family members or other caregivers.
• Supported bathing, dressing and personal care needs.
• Administered prescribed medications on a timely basis following care plan instructions.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Laundered clothing and bedding to prevent infection.
• Provided emotional support to clients during difficult times.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.