Mone' Reed
Kansas City
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
T-Mobile
03.2024 - Current
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Enhanced customer loyalty with excellent follow-up and after-sales support, ensuring repeat business.
- Offered personalized solutions based on individual client needs assessment, leading to higher conversion rates and overall satisfaction scores.
Mobile Customer Care
Spectrum
01.2019 - 09.2023
- Mobile customer care and sales.
- Assisted customers with billing questions, technical support, and sales.
- Served as the team lead for escalated calls & cases.
- Identified and assessed customers needs to achieve satisfaction.
- Performed conflict resolution for unsatisfied customers.
- Managed high call volumes with exceptional time management and multitasking skills.
- Reduced customer complaints by providing timely solutions to issues.
- Oversaw staff training and professional development.
- Trained new team members by relaying information on company procedures and safety requirements.
Tester
National Football League, NFL
06.2020 - 02.2022
- Performed specimen processing procedures for covid testing (nasal and blood draw) & flu and respiratory tests
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
Sr. Technical Support
H&R Block
01.2016 - 05.2020
- Assisted customers in identifying technical issues and explained solutions to resolve online and software products functionality.
- Verified client identity for fraudulent accounts and security purposes.
- Utilized software solutions, knowledge base, and computer systems to resolve and track user incidents.
Home Health Aid, HHC,
Integrity Health Care
01.2018 - 01.2019
- Supported patients by providing in-house care via housekeeping and laundry services, medication administration, meal preparation, etc
- Maintained a safe, secure, and healthy patient environment by following standards and procedures, maintained security precautions, and followed prescribed dietary requirements and nutrition standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Collections Agent
Central Credit Services
01.2014 - 03.2015
- Managed incoming calls and client service inquiries.
- Maintained financial accounts by processing customer adjustments.
- Identified and assessed customers needs to achieve satisfaction.
- Performed conflict resolution for unsatisfied customers.
- Reconciled and maintained outstanding debt accounts.
Education
General Studies
Metropolitan Community College, MCCKC
City, KansasIntegrity Home Health CareTraining and Certification: Certified Nursing Assistant (CNA) -
Paul Mitchell
11.2019
Kansas City School Of Phlebotomy
08.2018
Skills
- Customer Service: sales, quality care, conflict resolution, friendly and knowledgeable mediation, multi tasking, record-keeping, Skype for Business, Avaya telephony systems, etc
- Project Management: ability to generate reports, organization, ability to build teams, delegate tasks, time management, resource allocation, risk management, adaptability, etc
- Microsoft Suite: Power Point, Excel, Word
- Proficient in written, oral, & interpersonal communication skills
Certification
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Cosmetology License - Missouri Board of Cosmetology.
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
Timeline
Sales Associate
T-Mobile
03.2024 - Current
Tester
National Football League, NFL
06.2020 - 02.2022
Mobile Customer Care
Spectrum
01.2019 - 09.2023
Home Health Aid, HHC,
Integrity Health Care
01.2018 - 01.2019
Sr. Technical Support
H&R Block
01.2016 - 05.2020
Collections Agent
Central Credit Services
01.2014 - 03.2015
Integrity Home Health CareTraining and Certification: Certified Nursing Assistant (CNA) -
Paul Mitchell
Kansas City School Of Phlebotomy
General Studies
Metropolitan Community College, MCCKC