Summary
Overview
Work History
Education
Skills
Timeline
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Molly Wiley

Arnold

Summary

Dynamic sales associate with a proven track record at Pure Hockey, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and boosting sales through effective communication and problem-solving skills. Adept at managing high-pressure situations while maintaining a professional demeanor and ensuring a welcoming environment for all customers.


Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

1
1
year of professional experience

Work History

Sales Associate

Pure Hockey
11.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Skate Guard

Rollercade
07.2024 - 12.2024
  • Answered product inquiries and sold skate merchandise.
  • Managed large crowds effectively during busy periods, utilizing strong communication and teamwork skills to maintain a safe environment for all guests.
  • Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
  • Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
  • Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
  • Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the rink.

Education

High School Diploma -

Fox C6 High School
Arnold MO 63010
05-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality

Timeline

Sales Associate

Pure Hockey
11.2024 - Current

Skate Guard

Rollercade
07.2024 - 12.2024

High School Diploma -

Fox C6 High School

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Molly Wiley