Mohamed Salman
Columbia
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
USPS Mail Processing Clerk
United States Postal Service, USPS
02.2023 - Current
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
Sales Associate
Dillard's, Inc.
07.2019 - 02.2023
- Assisted with returns
- Engaged with customers to build rapport and loyalty.
- Responsible for store displays
- Prepared merchandise for sales floor by pricing or tagging.
GM Support Manager
Walmart
03.2015 - 07.2019
- Customer service,mange,Zone,picks,stock,take direction from store manager and more
- Responsible for store displays
- Stocked the floor
- Provided pleasant customer service
Store Manager
Sunoco
01.2004 - 01.2012
- Customer service,store order,payroll,office work,bank deposit
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
Tour Leader and excursions manager
Memnon Tours
01.1996 - 01.2003
- Tour leader
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Built personal relationships with guests to promote positive experiences.
Tour Leader
Travco
01.1995 - 01.1997
- Tour leader
- Developed engaging and informative scripts, guiding tour members through attractions.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Tour Leader
Spring Tours
01.1991 - 01.1995
- Tour leader
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Education
B.A - German
Alazhar University
01.1990
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Shubra Institute
01.1982
Skills
- Microsoft Office
- Communication Skills
- Interpersonal Skills
- Customer Service
- Tourism Management
- Public Relations
- Sales Training
- Computer Skills
- Training
- Operations
- Scheduling
- Payroll
- Inventory
- Management
- Merchandising
- Sales
- Retail Management
- Store Management
- German
- Arabic
Certification
Certificate of completion sales Training
Knowledge
Knowledge of the principles of convention and tourism management and public relations
Attendance Record
Excellent work history and attendance record
Personal Information
Work Permit: Authorized to work in the US for any employer
Communication Skills
Good communication skills
Timeline
USPS Mail Processing Clerk
United States Postal Service, USPS
02.2023 - Current
Sales Associate
Dillard's, Inc.
07.2019 - 02.2023
GM Support Manager
Walmart
03.2015 - 07.2019
Store Manager
Sunoco
01.2004 - 01.2012
Tour Leader and excursions manager
Memnon Tours
01.1996 - 01.2003
Tour Leader
Travco
01.1995 - 01.1997
Tour Leader
Spring Tours
01.1991 - 01.1995
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Shubra Institute
B.A - German
Alazhar University