Matthew Lowe
City Of Saint Peters
Summary
Dynamic Shift Manager with a proven track record at Andy’s Frozen Custard, excelling in customer service and team development. Expert in inventory management and employee training, enhancing operational efficiency and customer satisfaction. Recognized for resolving complaints effectively and fostering a motivated team environment. Flexible and energetic, committed to delivering exceptional service.
Overview
1
1
year of professional experience
Work History
Shift Manager
Andy’s Frozen Custard
City of Saint Peters, MO
10.2025 - 05.2026
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated shift schedules to align staffing with peak business hours for improved service delivery.
- Monitored employee performance, providing feedback for professional development and accountability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular safety audits to maintain compliance with health regulations and standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Cook
Freddys Frozen Custard
City of Saint Peters, MO
02.2025 - 06.2025
- Prepared and cooked menu items according to standard recipes and quality guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely food service during peak hours.
- Implemented efficient cooking techniques to improve meal preparation times.
Education
High School Diploma -
Fort Zumwalt East
City Of Saint Peters, MO05.2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Team development
- Flexible schedule
Timeline
Shift Manager
Andy’s Frozen Custard
10.2025 - 05.2026
Cook
Freddys Frozen Custard
02.2025 - 06.2025
High School Diploma -
Fort Zumwalt East