MITCHELL LARKIN

• Collaborate with production manager and estimators to ensure timely completion of repairs, increasing overall work flow, and maximizing productivity.
• Located key vendors with better costs per unit and set up favorable terms and pricing structures to maximize sales and GP.
• Provided timely and accurate production reports, part status, and keeping up to date with "current phase" of vehicles to upper management.
• Implemented quality steps for incoming parts to reduce return rates and improve overall production. Inspecting for damage, if the parts are in fact correctly billed and received per invoice. Mirror matching is key to success. These little steps are important to maintain productivity.
• Recognizing all part ETA's, estimates, and paint sheets and or work orders associated with all jobs that are in process.
• Paying attention to detail with parts after a tear down.
• Achieved significant reduction in order processing times by reorganizing parts warehouse (Rivian Inventory)
• Maintaining a clean and organized workspace.
• Working hard and taking pride for what you do at all times.
• Completed basic parts training courses having certifications with the courses provided by Mercedes Benz and Rivian.
• Completed PPG's MVP Business of Parts Management course.

• Provided customers with accurate information.
• Researched pricing, availability, applicability per VIN numbers, warranty, and other factors related to purchasing decisions.
• Collaborated with management team members inside the warehouse, dispatch, and call centers on certain strategies to improve processes within the wholesale parts department.
• Responded to inquiries from outside sales team members about part specifications, or availability.
• Identified potential problems with defective or damaged parts, and followed up with my vendor in a timely manner to resolve the issue, whether that be a catalog error, a boxed wrong item, or if the part was pulled incorrectly.
• Created purchase orders for new parts when needed by vendors or suppliers.
• Managed vendor relationships by ensuring that orders were filled accurately and on time. Good customer relationships are key.
• Boosted sales by capitalizing on cross-selling and upselling opportunities, depending on certain parts programs and reimbursements that are involved. (Collision link,CCC, OPS,)
• Coordinated and executed daily parts deliveries to corporate and independent shops around the STL area.
• Tracked team performance targets to identify areas for improvement.
• Kept a list of all backorders and open invoice reports to backtrack throughout the day to update customers with possible ETAs, and whether the customer still has active repairs, or if the jobs have been resolved.
• Operated point-of-sale and parts lookup through Ford and Toyota, using Snap-on. Nissan and VW had their own electronic catalogs through their dealer database.
• Taught and trained new sales personnel on customer service and sales techniques.

• Coordinated with carriers such as FedEx, UPS, and Blackhorse, along with other local vendors such as LO and FMP, to ensure timely delivery of goods.
• Managed the receipt report, along with the receiving and shipping of all incoming and outgoing shipments, such as concealed damage, transportation damage, and warranty/defective claims on the powertrain.
• I was in charge of occasional inventory checks and handling field scraps, as well as the process and paperwork through Blackhorse.
• Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
• Directed investigations to verify and resolve customer or shipper complaints.
• Prepared inventory for shipment by attaching tags and labels.
• The parts counter involved a system we used called 'Auto Point,' which was a tool to break down the repairs, having all communication between the technicians, service advisor, and service manager/parts manager to establish what had been diagnosed, quoting the parts with availability. From there, we will offer the repairs and wait for approval.
• As I helped with these tasks in the morning, as well as with the phones. Wholesale was the main priority. Especially in the afternoons, ensuring that we have the order submitted, parts pulled, tagged, and ready to go for the following day.
• Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year. (Snap on)
• Filed all damage claims, cores, receipt reports, collision link reimbursements, and powertrain warranty.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Managed Porters:

• Managed drop ships, checking vehicles in, and managed fleet customers.
• Maintaining a clean work space.
• Prepared incoming and outgoing shipments.
• Maintained inventory of necessary supplies.
• Maintained clean and tidy appearance in reception, waiting areas and hallways.
• Drove vehicles to different areas of dealership to meet display standards.
• Performed basic maintenance and cleaning.
• Assisted with snow removal and management of winter upkeep.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Performed daily tasks such as opening and closing store, taking inventory, stocking shelves.
• Assisted in the selection of auto parts based on customer needs.
• Answered phone calls from customers seeking product or vehicle information.
• Processed customer orders.

Parts Counter:

• Assisted with the parts counter, resolved problems and finalized parts sales with technicians and or repair shops.
• Learned my way around a Snap-on parts catalog.
• Operated point-of-sale and parts lookup for technicians.
• Received, examined and reshelved returned parts.
• Ordered or purchased supplies to maintain inventory.
• Located and labeled parts to maintain organized inventory of stock.