Misty Warren
St Louis
Summary
Dynamic Executive Casino Host with a proven track record at Horseshoe Casino, excelling in relationship management and VIP event coordination. Expert in crafting personalized marketing offers and resolving guest issues, enhancing loyalty and engagement. Strong leadership and cross-departmental collaboration skills drive exceptional guest experiences and operational success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Executive Casino Host
Horseshoe Casino
02.2024 - Current
- Cultivated strong relationships with high-value players to enhance loyalty and engagement.
- Coordinated VIP events and promotions, ensuring seamless execution and memorable experiences.
- Monitored player activity to identify trends and tailor personalized offers effectively.
- Collaborated with various departments to resolve guest issues promptly and efficiently.
- Provided exceptional customer service by addressing inquiries and concerns with professionalism.
- Trained junior hosts on best practices for guest engagement and relationship management.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
Account Development Executive Host
Harrahs Casino
08.2016 - 01.2024
- Analyzed guest feedback to identify trends and implement improvements in service delivery.
- Developed strategic initiatives to attract new high-rollers and retain existing clientele through targeted outreach.
- Oversaw special events for VIPs, managing logistics to ensure flawless execution and guest enjoyment.
- Facilitated seamless check-in/check-out processes for executive guests, minimizing wait times and creating a positive first impression.
- Analyzed customer feedback data regularly to identify trends or areas needing improvement within the Executive Host department.
- Managed the allocation of VIP rooms and suites, ensuring optimal use of available inventory during peak periods.
- Implemented a proactive approach to problem-solving, addressing potential issues before they escalated.
Cocktail Server
Harrahs Casino
05.2013 - 08.2016
- Provided exceptional customer service in fast-paced casino environment.
- Served a wide range of cocktails and beverages to guests efficiently.
- Maintained cleanliness and organization of service areas at all times.
- Collaborated with bartenders to ensure timely beverage delivery during peak hours.
- Resolved guest complaints swiftly to enhance overall experience satisfaction.
Education
No Degree - Buisness Management
Shawnee Community College
Ullin, ILSkills
- Relationship management
- VIP event coordination
- Customer engagement strategies
- Personalized marketing offers
- Guest issue resolution
- Team training and development
- Time management for hosts
- Cross-departmental collaboration
- Casino operations knowledge
- Strong leadership
Timeline
Executive Casino Host
Horseshoe Casino
02.2024 - Current
Account Development Executive Host
Harrahs Casino
08.2016 - 01.2024
Cocktail Server
Harrahs Casino
05.2013 - 08.2016
No Degree - Buisness Management
Shawnee Community College
2020 Caesars Award of Excellence
2020 Company winner for Superior External Service