Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Misty Soard

Neosho

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Manager

Kfc-Mitra QSR
Neosho
10.2016 - 04.2025
  • Oversaw product development initiatives from concept through completion stages.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Shift Supervisor

Hardees Resturamt
Neosho
01.2010 - 09.2016
  • Maintained accurate records of daily transactions and deposits.
  • Resolved customer complaints in a timely manner.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Investigated accidents or incidents occurring during shift hours.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Collaborated with management to plan special events or promotions.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Monitored staff performance to ensure quality standards were met.
  • Trained new employees on company policies and procedures.

Advertising Director

Hague Quality Water
Joplin
08.2003 - 05.2011
  • Maintained accurate records of all customer interactions and transactions.
  • Adhered to company policies when scheduling appointments for customers.
  • Tracked call metrics such as number of calls made, duration of calls.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
  • Documented all activities related to appointment setting processes.
  • Developed and maintained relationships with potential customers through phone conversations.
  • Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
  • Collected data related to customer feedback on products or services offered by the company.

Skills

  • Community outreach
  • Recruitment
  • Labor cost controls
  • Sales expertise
  • Motivation
  • Cross-functional team management
  • Time management
  • Customer Service
  • Networking

Accomplishments

  • Employee of the Year 2023

Certification

  • Food Safety Certification

Timeline

General Manager

Kfc-Mitra QSR
10.2016 - 04.2025

Shift Supervisor

Hardees Resturamt
01.2010 - 09.2016

Advertising Director

Hague Quality Water
08.2003 - 05.2011

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Misty Soard