Misty Dobbs
La Plata,Missouri
Overview
6
6
years of professional experience
Work History
Account Manager
CVS Caremark
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Customer Care Representative
CVS Caremark
10.2020 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Pharmacy Technician
Walgreens
01.2019 - 10.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Certificate - Emergency Medical
Macon Vo-Tech
Macon Mo 05-2013
High School Diploma -
La Plata R-2 High School
La Plata, MO05-2000
Timeline
Account Manager
CVS Caremark
07.2023 - Current
Customer Care Representative
CVS Caremark
10.2020 - 06.2023
Pharmacy Technician
Walgreens
01.2019 - 10.2020
Certificate - Emergency Medical
Macon Vo-Tech
High School Diploma -
La Plata R-2 High School