Miriam Yoselin Habana Garcia
Sedalia
Summary
Dedicated shift manager with proven skills in customer service, employee training, and decision-making. Committed to optimizing team performance and delivering high-quality service in fast-paced environments.
Results-oriented professional with expertise in cash handling and operational efficiency. Experienced in training staff and managing workflows to meet customer needs effectively. Prepared to drive high standards of service and team collaboration.
Dynamic shift manager with a strong focus on employee training and performance optimization. Known for resolving customer complaints promptly and effectively, while fostering a positive work environment. Ready to enhance service delivery and team productivity.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Bindery Machine Operator
Jostens Printing and Publishing
Sedalia, MO
01.2020 - 04.2024
- Operated and maintained bindery equipment for efficient production workflows.
- Set up machinery for various printing tasks, ensuring optimal performance.
- Monitored quality control during production runs to maintain high standards.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Collaborated with team members to meet project deadlines effectively.
- Trained new staff on machine operation and safety protocols.
- Implemented process improvements that enhanced workflow efficiency.
- Implemented quality control measures throughout each stage of the binding process to ensure a consistent final product.
- Assisted in achieving company goals through diligent work ethic and strong attention to detail in all tasks.
- Collaborated with team members for smooth transitions between printing, cutting, folding, and binding processes.
- Developed expertise in various bindery machines including cutters, folders, stitchers, and trimmers for versatility within the department.
- Maintained a safe working environment by following safety protocols and guidelines for machine operation.
- Adapted quickly to changes in job orders or schedules while maintaining productivity levels.
- Ensured timely completion of projects by managing the workflow in the bindery department.
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Used cutting and trimming machines to trim edges of books to appropriate size.
- Used bone folders, knives, hammers and brass binding tools to bind new books.
- Used brushes, pads and atomizers to apply color to edges of signatures.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Trimmed book edges using cutting machines and hand cutters.
- Stitched and glued endpapers and bindings to secure final products.
- Cut business cards
Shift Manager
Mcdonalds
Sedalia, MO
09.2025 - Current
- Supervised team operations to ensure efficient workflow and high-quality service.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies and equipment.
- Implemented safety protocols to maintain a secure working environment for staff and customers.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted performance evaluations, providing feedback to improve team productivity and engagement.
- Optimized scheduling processes to align staffing levels with peak service times effectively.
- Collaborated with management to develop strategies for increasing sales and improving service delivery.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
Cashiers ,waitress ,prep
El Tapatío Mexican Restaurant
Sedalia, MO
05.2016 - 09.2018
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu inquiries and recommended popular dishes.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Maintained cleanliness and organization of the cashier area during busy service periods.
- Collaborated with kitchen staff to coordinate timely food orders for customers.
- Resolved customer complaints promptly to enhance dining experience and satisfaction.
- Trained new staff on register operations and customer service protocols effectively.
- Implemented best practices for cash handling procedures to minimize discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Smith Cotton High School
Sedalia, MO05.2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Fast learning
- Able to work under pressure
- Challenges
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Mcdonalds
09.2025 - Current
Bindery Machine Operator
Jostens Printing and Publishing
01.2020 - 04.2024
Cashiers ,waitress ,prep
El Tapatío Mexican Restaurant
05.2016 - 09.2018
High School Diploma -
Smith Cotton High School