Miranda Munsey
Springfield
Summary
I was born in Willard, Missouri and was raised by my Mom who was a hospice nurse, and my Dad who is in law enforcement. My brother and I were held to a very high standard and were raised to be people of our word, hold integrity and lead in each aspect of life.
I played volleyball for over 10 years and coached after for many years as well. Through those experiences I learned how to communicate, lead, and grow athletes to be not only good players, but I enforced that they needed to be good people.
Through my time working retail, customer service and in the dental field, I have diverse experience that has helped develop me into the person that I am today.
Today, I am currently 1 of 10 adjusters that handle California auto, boat and RV losses, and have been doing so for just over 1 year. Prior to handling California, I handled many of the states across the U.S. for 9 months. I have gained knowledge and understanding for claims the claims process and enjoy making it a pleasant experience for our customers.
Overview
9
9
years of professional experience
Work History
Senior Claims Representative
American National Insurance Company
05.2023 - Current
- Improved team productivity by providing ongoing training and support to junior claims representatives.
- Reduced backlog of pending claims by introducing an effective triage system based on priority levels.
- Enhanced customer satisfaction with timely and accurate resolution of claims disputes.
- Increased company profits by minimizing fraudulent activities through diligent research and validation of claim details.
- Expedited the approval process for genuine claims, maintaining a high level of trust among policyholders.
- Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
- Developed strong relationships with insurance providers, promoting effective communication for claim resolution.
- Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
- Conducted investigations into complicated mid- and high-exposure claims.
- Mentored new hires on company policies and procedures, fostering a productive work environment within the team.
- Recommended and set reserves based on expected payouts.
- Developed in-depth understanding of insurance policies and procedures.
Orthodontic Dental Assistant
Parkcrest Dental Group
02.2020 - 11.2024
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared and arranged instruments and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Designed dental report card to explain patient dental health status and treatment plans.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled and confirmed patient appointments.
- Performed general chair-side duties for general dentistry and orthodontics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Prepared patient x-rays and images for dentist review.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Monitored patient comfort and safety during dental procedures.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared patient X-rays and images for review by dentist.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Sterilized rooms and prepped equipment and instruments for 60-85 procedures daily, depending on patient load.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared and sterilized instruments and materials for use by dentists.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed adding braces, palliate expanders and specialty appliances to orthodontic patients of all ages.
- Performed removing braces, palliate expanders and specialty appliances to orthodontic patients of all ages.
- Measured, bent, and placed orthodontic archwires using different methods.
- Created folders and charts with information regarding their orthodontic treatment.
- Responded to patient requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Met patient call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective patients.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Prioritized customer service requests in order of urgency to promptly resolve critical issues.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Trained new staff on rules, procedures, and processes.
Coach
Club ONE Volleyball
10.2015 - 04.2020
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed and maintained network of professional resources to refer athletes to.
- Utilized various coaching models and techniques to maximize success in each athlete.
- Created and implemented innovative strategies to engage athletes in coaching journey.
- Provided guidance to athletes in overcoming challenges and identifying opportunities.
- Facilitated group coaching sessions and provided individual coaching support.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
- Monitored team practices to establish high level of performance.
- Collaborated with other coaches to create and execute game plans.
- Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.
- Established clear benchmarks for performance and monitored individual and team progress.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Analyzed athlete's feedback to adjust coaching sessions accordingly.
- Utilized positive communication to encourage team and promote integrity and respect.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Offered constructive feedback to clients to help reach goals.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Assisted athletes in setting and achieving personal and professional goals.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Researched latest industry trends and developments to keep abreast of best practices.
- Developed relationships with players and parents to provide ongoing support and encouragement.
- Encouraged athletes to find creative solutions to problems and maintain motivation.
- Assisted in recruitment and selection of additional coaching staff to establish strong and competent team.
Tanning Consultant
Sun Tan City
02.2017 - 11.2019
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Sold sunless and tanning products to clients to increase salon profits aiming for monthly goals.
- Completed household tasks by assisting with laundry, light housekeeping and keeping salon up to company standards.
- Participated in team meetings and staff training sessions.
- Encouraged clients to take part in activities tailored to individual needs.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Exceeded monthly tanning product and membership sale quotas.
- Provided emotional support and companionship to clients.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored and reported any changes in clients' physical and mental health.
- Updated computer system with client specific needs, inventory of product and equipment available for use.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Preserved patient safety by following safety protocols.
- Educated clients on health and safety of tanning facilities and procedures.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Informed and demonstrated how to use tanning equipment to new clients.
- Developed and implemented individual care plans tailored to needs of each client.
- Maintained clean and stocked front counter area.
Sales Team Lead
Motherhood Maternity
06.2018 - 09.2019
- Performed inventory control procedures to manage stock.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed and stocked merchandise in accordance with store standards.
- Identified and acted on growth opportunities and development options for business.
- Educated clients on production and benefit protocols through in-depth training procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled cash register operations and customer transactions to process payments.
- Kept detailed track of sales and customer information in company system.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Participated in store meetings and product training sessions to understand and sell items.
- Developed and maintained knowledge of current sales and promotions.
- Supported sales account managers by providing accurate and detailed reports.
- Greeted customers and provided product advice to increase sales.
Sales Lead
Francesca's Collections
06.2017 - 01.2019
- Identified and analyzed key competitors and related products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Greeted customers and provided product advice to increase sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Handled cash register operations and customer transactions to process payments.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Upsold products to customers through persuasive marketing techniques.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in store meetings and product training sessions to understand and sell items.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Monitored sales team performance and provided constructive feedback.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
Facility Attendant
Cox Health Systems
06.2018 - 09.2018
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Assisted with marketing and promoting of classes and services.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Evaluated members' status and physical changes and made adjustments for optimal performance and improvement.
- Encouraged participants to stay motivated and reach fitness goals.
- Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
- Delivered information and details of interest about facility to visitors.
- Instructed members on proper techniques for exercise and equipment.
- Promoted safe and inclusive environment for club clients and members.
- Offered accurate and up-to-date information and advice on fitness.
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
- Set up and broke down equipment before and after classes.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Demonstrated proper form and technique to prevent injury.
- Used music to motivate and energize classes.
- Counseled participants on nutrition to help reach fitness goals.
- Promoted fitness classes to boost gym attendance.
- Worked to ensure that all aspects of the facility were at the highest standard each day.
Sales Associate
Hallmark
07.2016 - 02.2017
- Consulted with businesses to supply accurate product and service information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers and community to promote long term business growth.
- Helped customers locate products and checked store system for merchandise at other sites.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Engaged with customers to build rapport and loyalty.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Expanded Functions Dental Assistant
Ozarks Technical Community College
Springfield, MO06.2021
Associate of Arts - Education
Ozarks Technical Community College
Springfield, MO05.2019
High School Diploma -
Willard High School
Willard, MO05.2016
Texas Insurance Adjusters License
06-2023
Skills
- Leadership- I love to lead in every opportunity I have I take challenges head on, don't back down, and complete each task given to me to the best of my ability
- Work Ethic- You will not find anyone with more of a work ethic than I have I work hard and do everything I can do to prove Why I earned the job I have
- Communication- I am a very effective communicator Through each job I've had, I've learned how to change the way I communicate based on Who I'm talking to
- Responsible- I take responsibility for everything I do If I mess up, I'm the first to admit it However, I take doing the right thing very seriously and strive for that no matter what I set out to accomplish
- Dependable- I don't call in, come in late, or skip out when work is to be done I will be present no matter the circumstances
- Adaptable- Things change constantly I take pride in embracing change and using it to the best of my ability without allowing it to set me back
- Professional- I take pride in being mature and professional no matter the job I'm doing
- Creative- I love thinking outside of the box and taking things that are used each day to accomplish something new
- Confident- I take pride in the work I do, and although I am extremely humble, I feel it's important to breathe confidence into every aspect of what I do
- Personable- I use experiences and training from each job/position I've had to relate to everyone I come in contact with
- Positive- I view everything with the glass half full Positivity goes so far, and I want everyone I come in contact with to feel like their day is better because they came in contact with me
Timeline
Senior Claims Representative
American National Insurance Company
05.2023 - Current
Orthodontic Dental Assistant
Parkcrest Dental Group
02.2020 - 11.2024
Sales Team Lead
Motherhood Maternity
06.2018 - 09.2019
Facility Attendant
Cox Health Systems
06.2018 - 09.2018
Sales Lead
Francesca's Collections
06.2017 - 01.2019
Tanning Consultant
Sun Tan City
02.2017 - 11.2019
Sales Associate
Hallmark
07.2016 - 02.2017
Coach
Club ONE Volleyball
10.2015 - 04.2020
No Degree - Expanded Functions Dental Assistant
Ozarks Technical Community College
Associate of Arts - Education
Ozarks Technical Community College
High School Diploma -
Willard High School
Texas Insurance Adjusters License
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