Mina Folkerts
Wentzville
Summary
Hardworking and driven to work quickly and effectively on projects in all types of environments. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate job seeker with strong organizational skills eager to secure any position in all types of environments. Ready to help team achieve company goals. Diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator/Front Desk Medical Receptionist
Neurosurgery Of St. Louis
07.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations and ensuring continued quality care for patients.
- Collaborated with other healthcare professionals to ensure the timely delivery of pertinent medical information.
- Facilitated communication between healthcare providers by organizing and distributing relevant patient documents upon request.
Teacher
Beth Academy
05.2021 - 07.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Supervised students and enforced discipline during all Head Start activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Applied play-based strategies to provide diverse approaches to learning.
- Assisted and supervised 8-16 children through entire school day.
Student Laboratory Assistant
Veterinary Medical Diagnostics Laboratory
08.2020 - 05.2021
- Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Located disease markers and outlined findings in thorough reports for clinicians.
- Set up, maintained and verified sterility of lab equipment and tools.
- Monitored company inventory to keep stock levels and databases updated.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
Temp Worker
QPS Employment Group Inc.
12.2020 - 04.2021
- Adhered to company policies, safety procedures and performance standards.
- Loaded, unloaded and moved material to and from storage and production areas.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
Carhop Server
Sonic Drive-In
05.2018 - 11.2020
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Balanced orders on trays weighing over 10 lbs and delivered them to cars.
- Memorized orders and maintained 95% accuracy in high-traffic times.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Animal Science
University of Missouri - Columbia
Columbia, MO05.2024
Skills
- Relationship Building
- Conflict and Complaint Resolution
- High Energy and Stamina
- Cool Under Pressure
- Customer Service and Rapport
- Service-Oriented
- Transactions and Cash Handling
- Organization and Time Management
- Data Management
- Multitasking Abilities
Timeline
Patient Care Coordinator/Front Desk Medical Receptionist
Neurosurgery Of St. Louis
07.2023 - Current
Teacher
Beth Academy
05.2021 - 07.2023
Temp Worker
QPS Employment Group Inc.
12.2020 - 04.2021
Student Laboratory Assistant
Veterinary Medical Diagnostics Laboratory
08.2020 - 05.2021
Carhop Server
Sonic Drive-In
05.2018 - 11.2020
No Degree - Animal Science
University of Missouri - Columbia