Summary
Overview
Work History
Education
Skills
Timeline
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Millicent Smith

Kansas City,MO

Summary

Dedicated security professional with extensive experience at Kansas City Public Schools, excelling in incident reporting and emergency response. Proven ability to foster community relations and enhance safety awareness. Skilled in surveillance and conflict resolution, ensuring a secure environment while delivering superior customer service. First aid and CPR certified, committed to maintaining workplace safety.

Overview

33
33
years of professional experience

Work History

Site-Base Security Officer

Kansas City Public Schools
03.2018 - Current
  • Monitored premises to ensure safety and security of student, staff and visitors.
  • Responded promptly to incidents, providing first aid or coordinating emergency services as needed.
  • Documented daily activities, incidents, and irregularities for management review.
  • Engaged with the public to foster positive community relations and promote safety awareness.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Conducted regular patrols to identify and address potential security risks.
  • Assisted in implementing security protocols and emergency response procedures.
  • Collaborated with team members to maintain a safe environment.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Shift Supervisor

Jackson County Family Court
01.1993 - 03.2018
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored new staff on procedures and best practices for efficiency.
  • Coordinated shift schedules to optimize workforce coverage and productivity.
  • Managed staff hiring, training and supervision.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Troubleshot equipment to reduce service calls and downtime.
  • Resolved conflicts and addressed employee concerns to maintain a positive work environment.
  • Enforced company policies and regulations with staff.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Oversaw team of security officers and managed scheduling and performance evaluations.

Education

No Degree - Adolescent Psychology

Southwest Baptist University
Bolivar, MO

High School Diploma -

Paseo High School
Kansas City, MO
05-1986

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Superior customer service
  • Surveillance
  • Emergency response
  • Complex Problem-solving
  • Security screenings
  • Security equipment operation
  • Metal detector operation
  • Investigation documentation
  • Active shooter training
  • Defensive tactics training
  • First aid and CPR certified
  • Screening wands
  • Workplace safety
  • Security camera monitoring
  • Event security
  • De-escalation techniques

Timeline

Site-Base Security Officer

Kansas City Public Schools
03.2018 - Current

Shift Supervisor

Jackson County Family Court
01.1993 - 03.2018

No Degree - Adolescent Psychology

Southwest Baptist University

High School Diploma -

Paseo High School

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Millicent Smith