Milky Dong
Macao
Summary
Dynamic Store Manager with extensive experience at GUCCI, adept at team management and inventory oversight. Successfully led a team of 18 to exceed sales targets, enhancing profitability through strategic analysis and strong communication. Proven ability to improve operational processes and foster client relationships, driving significant growth in a competitive retail environment.
Overview
16
16
years of professional experience
Work History
Store Manager
GUCCI
Macao
06.2023 - Current
- Managed a team of 18 employees to achieve sales targets and increase store profitability.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Store Manager
Gucci
Macao
08.2021 - 06.2023
Assistant Store Manager
GUCCI
Macao
10.2016 - 08.2020
Team Manager
GUCCI
Macao
04.2013 - 09.2016
Supervisor
GUCCI
Macao
04.2012 - 03.2013
Senior Sales Associate
GUCCI
Macao
10.2010 - 03.2012
Sales Associate
Gucci
Macao
08.2009 - 09.2010
Sales Associate
COACH
Macao
01.2009 - 08.2009
Education
College -
Guang Dong Lin Nan Vocational and Technical College
Guang Zhou12.2009
Skills
- Team management
- Inventory Management
- Operational Process Improvement
- Visual merchandising
- Coaching
- Training
Accomplishments
- Managed a team of 18 employees to achieve sales targets and increase store profitability.
- Increasing the COD store contribution in Total Macau sales from 7% in 2023 to 9% in 2024.
- Achieving the 2024 store yearly goal.
- Increasing all sales KPI vs LY.
Languages
- Mandarin, Native
- Cantonese, Native
- English, Intermediate
Timeline
Store Manager
GUCCI
06.2023 - Current
Assistant Store Manager
Gucci
08.2021 - 06.2023
Assistant Store Manager
GUCCI
10.2016 - 08.2020
Team Manager
GUCCI
04.2013 - 09.2016
Supervisor
GUCCI
04.2012 - 03.2013
Senior Sales Associate
GUCCI
10.2010 - 03.2012
Sales Associate
Gucci
08.2009 - 09.2010
Sales Associate
COACH
01.2009 - 08.2009
College -
Guang Dong Lin Nan Vocational and Technical College