Milik Clay
St Louis
Summary
Results-driven restaurant leader with 4+ years of progressive experience in general management, operations, and team leadership within high-volume food service environments. Proven success in driving operational efficiency, controlling labor and food costs, developing strong teams, and delivering consistent customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Jimmy John's Gourmet Sandwiches
St Louis, MO
2026 - Current
- Oversaw daily operations ensuring customer satisfaction and efficient service delivery.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and recommend menu adjustments for improved profitability.
- Streamlined workflow processes resulting in improved team efficiency and service speed.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
General Manager
Jimmy John’s
Minneapolis, MN
01.2025 - 2026
- Lead full-store operations overseeing staffing, scheduling, inventory, and cash management.
- Manage and develop a team of 20+ employees while maintaining service and performance standards.
- Control labor and food costs to meet profitability benchmarks.
- Ensure compliance with food safety, sanitation, and company policies.
- Resolve customer concerns professionally to maintain high satisfaction.
- Oversee hiring, onboarding, training, and performance development.
Manager
Portillo’s Hot Dogs
Chicago, IL
11.2021 - 01.2025
- Supervised front- and back-of-house operations in a high-volume restaurant.
- Trained and coached employees on food quality, safety, and customer service standards.
- Managed scheduling, payroll tracking, and performance evaluations.
- Resolved customer concerns and supported inventory and cost control efforts.
Education
High School Diploma - undefined
Air Force Academy High School
Chicago, ILSkills
- General & Restaurant Management
- Team Leadership & Development
- Staffing & Scheduling
- Labor & Food Cost Control
- Inventory Management
- Customer Experience
- Food Safety & Compliance
- Cash Handling
- Performance Management
Certification
- Food Handler Certification
- Food Safety & Protection Manager
- ServSafe Alcohol Certification
Timeline
General Manager
Jimmy John’s
01.2025 - 2026
Manager
Portillo’s Hot Dogs
11.2021 - 01.2025
High School Diploma - undefined
Air Force Academy High School
Assistant General Manager
Jimmy John's Gourmet Sandwiches
2026 - Current