Milana Landa
Wentzville
Summary
Dynamic leader with proven expertise in team management and customer service honed at Express Factory Outlet and other notable retail environments. Excels in training and mentoring, driving sales goals with a strong leadership approach. Skilled in store operations, achieving a blend of hard and soft skills to elevate team performance and customer satisfaction. Experienced with supervising and engaging children in various activities, ensuring safe and an enjoyable environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Experience Associate
Club Elite
O'Fallon, MO
09.2025 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes for members.
- Provided exemplary customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and sanitation standards throughout workplace.
- Monitored children's safety and behavior, ensuring a secure environment for all attendees within the Kids Club.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
Sales Lead Keyholder
Express Factory Outlet
Chesterfield, MISSOURI
10.2022 - 09.2025
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Maintained a neat, organized, and clean work area throughout the shift.
Seasonal Sales Associate
Olive Tree Market Place
Lake Saint Louis, MISSOURI
09.2021 - 01.2024
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
Summer Camp Counselor
Renaud Center
O'Fallon, MO
06.2021 - 08.2021
- Promoted fun, safe and inclusive environments by monitoring activities throughout the day.
- Assisted with the planning and execution of daily activities for campers.
- Promoted a supportive environment through active listening and positive reinforcement.
- Implemented camp activities fostering physical, social, and emotional growth.
- Collaborated with staff to maintain a safe, inclusive environment that supports diverse camper backgrounds.
Stylist
Francesca's Boutique
Chesterfield, MO
11.2020 - 06.2021
- Maintained current trends to understand fashion and better serve the customers' needs.
- Supported the sales floor, cash wrap, and back of house to catalyze daily operations.
- Assisted customers with merchandise selection, and provided personal shopping and styling.
- Greeted customers, helped locate merchandise, and used suggested selling to achieve daily sales goals.
Education
Bachelor of Science - Speech-Language Pathology
Maryville University of Saint Louis
St. Louis, MO05-2028
Associate of Arts - General Studies
Saint Charles Community College
Saint Peters, MO12-2025
High School Diploma -
Francis Howell
Saint Charles, MO05-2023
Skills
- Team management & leadership
- Customer service & operations
- Effective communication
- Positive engagement & problem solving
- Attention to detail
- Patience and empathy
Accomplishments
- Graduated with high honor roll.
- Currently a member of an international collegiate honor society.
- Currently a member of the National Student Speech Language and Hearing Association.
Certification
- CPR and AED certified
Timeline
Member Experience Associate
Club Elite
09.2025 - Current
Sales Lead Keyholder
Express Factory Outlet
10.2022 - 09.2025
Seasonal Sales Associate
Olive Tree Market Place
09.2021 - 01.2024
Summer Camp Counselor
Renaud Center
06.2021 - 08.2021
Stylist
Francesca's Boutique
11.2020 - 06.2021
Associate of Arts - General Studies
Saint Charles Community College
Bachelor of Science - Speech-Language Pathology
Maryville University of Saint Louis
High School Diploma -
Francis Howell