Summary
Overview
Work History
Education
Skills
Auto CAD, Revit
Timeline
Generic

Mikevion Thompson

Wentzville

Summary

Adept at client relationship building and workload management, I excelled at United Healthcare Group by enhancing customer satisfaction and ensuring compliance with HIPAA regulations. My proactive approach led to significant repeat business and referrals, showcasing my ability to meet deadlines and manage time efficiently, all while maintaining a high standard of service and safety.

Overview

6
6
years of professional experience

Work History

Independent Contractor

Arch Express
10.2022 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.

Medical Courier

Crossroad Courier
04.2022 - 10.2022
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Properly documented all specimens received using Software.

Cleaner

Bel Cleaning Services
10.2021 - 03.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Customer Service Representative

United Healthcare Group
03.2021 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Care Connector

United Healthcare Group
01.2019 - 05.2021
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Connected patients with appropriate community resources, enhancing their overall well-being and support network.

Education

Architecture

Alton High School
Alton, IL
2019

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Error correction
  • Time management
  • Customer support

Auto CAD, Revit

I am skilled when it comes to designing and planning a building process on programs such as Rev-it and similar software programs.

Timeline

Independent Contractor

Arch Express
10.2022 - Current

Medical Courier

Crossroad Courier
04.2022 - 10.2022

Cleaner

Bel Cleaning Services
10.2021 - 03.2022

Customer Service Representative

United Healthcare Group
03.2021 - 09.2021

Care Connector

United Healthcare Group
01.2019 - 05.2021

Architecture

Alton High School

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Mikevion Thompson