Mike Osaro
Lee's Summit
Summary
General Manager / Store Director with a proven track record at 30hop, excelling in operational leadership and budget management. Successfully built high-performing teams and enhanced customer engagement, achieving consistent revenue growth while maintaining top-tier service standards. Recognized for implementing effective training programs and fostering employee retention in fast-paced environments.
Trained all General Managers and Assistant General Managers for 30hop's new locations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager / Director of Store Operations
30hop
08.2025 - Current
- Lead daily operations for our new location in Lee's Summit ($5M+ annual sales)
- Build, train, and inspire a high-performing management and hourly team
- Ensure exceptional guest experiences through Fast, Friendly & Attentive Service
- Manage budgets, labor, and cost of goods to hit performance goals
- Oversee hiring, training, and performance management for FOH staff
- Maintain top-tier standards for cleanliness, food quality, and safety
- Leadership Role: Directly collaborate with ownership and help influence company-wide growth
- Strong Support: Lead a talented management team and 100+ staff
- Tech-Enabled: Used top systems like Toast, 7shifts, OpenTable, MarginEdge, and KitchenSync
- Collaborate with ownership and directors on strategy and innovation
- Engage guests with table touches and community connection
General Manager / Director of Store Operations
30hop
08.2021 - 08.2025
- Lead daily operations for our Coralville flagship ($5M+ annual sales)
- Build, train, and inspire a high-performing management and hourly team
- Ensure exceptional guest experiences through Fast, Friendly & Attentive Service
- Manage budgets, labor, and cost of goods to hit performance goals
- Oversee hiring, training, and performance management for FOH staff
- Maintain top-tier standards for cleanliness, food quality, and safety
- Collaborate with ownership and directors on strategy and innovation
- Engage guests with table touches and community connection
- Leadership Role: Directly collaborate with ownership and help influence company-wide growth
- Strong Support: Lead a talented management team and 100+ staff
- Tech-Enabled: Use top systems like Toast, 7shifts, OpenTable, MarginEdge, and KitchenSync
- Collaborate with ownership and directors on strategy and innovation
- Engage guests with table touches and community connection
General Manager
Central Standard
01.2021 - 08.2021
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
Crust Stone Oven Pizza
05.2018 - 01.2021
- Directed daily operations to ensure smooth service and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Monitored financial performance, identifying areas for cost reduction and revenue growth.
Education
Bachelor of Science - Health & Human Physiology
University of Iowa
Iowa City, IA05-2018
Skills
- Operational leadership
- Budget management
- Staff training
- Performance evaluation
- Customer engagement
- Team building
- P&L management
- Employee retention
- Service excellence
- Cleanliness standards
- Highly reliable
- Strong multitasking
- Clear and effective communication
Certification
Serv Safe Certification
IPACT
Timeline
General Manager / Director of Store Operations
30hop
08.2025 - Current
General Manager / Director of Store Operations
30hop
08.2021 - 08.2025
General Manager
Central Standard
01.2021 - 08.2021
General Manager
Crust Stone Oven Pizza
05.2018 - 01.2021
Bachelor of Science - Health & Human Physiology
University of Iowa